Supply chain | Supply Chain Management, Commerce

How to enable manual gift card number entry on payment form in POS

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Posted on by Michael_G.

Hello experts,

i am currently busy setting up gift cards as payment methods.

For my setup i looked to the blogs of:

https://community.dynamics.com/ax/f/microsoft-dynamics-ax-forum/261661/gift-card-setup?pifragment-96834=1

https://www.cloudfronts.com/issue-redeem-gift-card-dynamics-365-finance-operations/

I am able to check the balance of the gift card, put a balance on it but i am NOT able to use the gift card as payment method.

It asks me to swipe the card and does not offer me the possibilty to insert the gift card number manually like in the blogs described.

When i click pay gift card my payment screen looks like this:

I have added the gift card to the store payment methods with the type "card" and my card setup looks like this:

Manual card entry is enabled but it does not use it....

I have already run the retail sheduler jobs a few times and also checked the download sessions to see if its applied. Furthermore I did not only setup the payment methods on store level but also globally...thats all positive...

Did I forget a parameter?

I am really looking forward to your help!

thank you in advance!

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Xusheng on at

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Hi,

It should allowed to manually set the gift card number once press the button 'Pay gift card'

Share my configuration to you:

If the configuration is correct, try to run full data sync for job '1070'.

If it still not working, I suggest you create a new service request to double confirm with Microsoft Retail support team,

Hope this can help you.

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Michael_G. on at

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Hi thank you for your answer and sharing your config.

I used a contoso retail environment to double check the settings there with yours and they seem to match. The process on the contoso machine works as desired as well. When I applied the same settings to my environment we are still facing issues.

I cannot see the "Enter gift card" button, which you have and I think thats the issue.

So i come to the conclusion that it is not so much an issue with the gift card settings but more an issue with the general payment setup, specifically when entering card numbers manually...

Any idea which parameters I would have to switch on in order to be able to complete card payments manually?

Thanks!

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Xusheng on at

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What is the default function for your payment method? It should be "Card".

Hope this can help you.

If it still not working, the better way is create a new service request to working with Microsoft retail support team for it.

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JeffreyPW 228 on at

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Was there ever a resolution to this? I'm in the same situation.. and yes, my default function is set to Card... But the only option is to 'swipe' the gift card upon tender.

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JeffreyPW 228 on at

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So, for me, the resolution was making sure the GIFTCARD card type had Card Numbers properly entered. I also made sure to enter descriptions in a few other places... Once that was done, did a 9999 and its now allowing manual entry. Lovely.

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Zeeshan Ansar 5 on at

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If that then you only need to enable parameters "Process Local & Allow manual card numbers".

To enable them goto Store --> Setup --> Payment Methods --> Select Gift Card & then on top menu select Electronic Payment Method for Giftshed.

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