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Unable to get Resolve Case Resolution in Resolved Case view(I have already add Resolution in view)

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Posted on by Community Member Microsoft Employee

When I resolve the case I get Popup window where i fill all fields(specially Resolution). My requirement is that i need to export all resolved cases in excel with Status Reason and Resolution but I am not getting Case Resolve resolution which i filled while resoled the case.

If you are not able to understand my query so please check following picture.. 3288.Resolve-Case.PNG

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Akhil101 432 on at

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RE: Unable to get Resolve Case Resolution in Resolved Case view(I have already add Resolution in view)

Hi Mohd. Danish,

Please refer the below link.

community.dynamics.com/.../capturing-and-storing-case-resolution-fields-in-the-case-form

Please mark answer as verified if it helps !

Thanks

AKHIL