Skip to main content



No record found.

Microsoft Dynamics CRM forum
Suggested answer

Change System Jobs ownership

Posted on by 60

Microsoft Dynamics CRM 2013 on premise

We have a user that for a many years was doing the configuration and administration of our CRM. There are jobs and workflows with him as the owner.

Now, his position has changed to a sales person and he no longer does those functions.

What is the best way to change jobs and workflows that he is owner of to a new "service" user?

  • Dave @ Newlon Profile Picture
    Dave @ Newlon 20 on at
    RE: Change System Jobs ownership

    Hi Kokulan,  

    Yes, that works great for the 'Process Definition' (eg the bit you can edit),  but after a system job has been triggered and is already running (like a background process that's at a 'Wait' condition), then the only way I've found is to use the 'Assign Records' button on the User form.

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,048 on at
    RE: Change System Jobs ownership


    I normally use advance find to query and filter the processes that I want to change the ownership to and then use the Assign Button. Please see below



  • Suggested answer
    Dave @ Newlon Profile Picture
    Dave @ Newlon 20 on at
    RE: Change System Jobs ownership

    I just found this post; its too late for the OP but for anyone else I found some great advice here:

  • Suggested answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,613 on at
    RE: Change System Jobs ownership

    You can change the owner of the Workflow by going to Settings - Processes - Particular WF - Deactivate it - click Administration tab - modify the user lookup value to service account - Activate. You can do using Assign button also.

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .


André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 288,459 Super User

Martin Dráb Profile Picture

Martin Dráb 225,783 Super User

nmaenpaa Profile Picture

nmaenpaa 101,148


Featured topics

Product updates

Dynamics 365 release plans