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Not receiving approval notifications on D365 action center form and on e-mail

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Posted on by PJ-02050545-0

I have enabled following options in workflow to receive approval and reject notifications on D365 but still the submitter is not receiving any notification on Action center. Can someone please help me on this issue? Thanks!

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Dynamics 365 Finance

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Abhilash Warrier 7,692 Super User 2026 Season 1 on at

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Hi,

Verify User Notification Settings

Go to User Options > Workflow and ensure that "Send notifications to Action Center" is enabled.

If notifications are set to email only, they may not appear in the Action Center.

Please review other workflow setups mentioned below –

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André Arnaud de Cal... 305,150 Super User 2026 Season 1 on at

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Hi,

What exact settings do you have on the tab pages for managing the recipient in the workflow configuration?

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PJ-02050545-0 14 on at

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Hi Andre,

Its workflow user >> workflow originator.

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Adis 6,784 Super User 2026 Season 1 on at

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Hey,

A few question to define where the issue comes from:

Does it work for other users or only Sys Admins?

Do you get an email notification but not in the action center, or is the email notification also not working? In case you havent tried, you need to set up the email distributor batch job. Setting Up Dynamics 365 Workflow Notifications via Email - Sikich

Does it appear on the default dashboard page? If so, then only the notification doesnt work. In this case, have you checked the change base alerts batch job, if it is set up and running? Set up alerts - Finance & Operations | Dynamics 365 | Microsoft Learn7

Kind regards, Adis

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Arvind Bharti 883 Super User 2026 Season 1 on at

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Hi,

Is it only for specific submitter or all users?

Can you try to map a specific user and see if that user gets notification?

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Abhilash Warrier 7,692 Super User 2026 Season 1 on at

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Hi,

Could you please review the current status of the workflow in the Workflow History, to identify if the process is stopped due to any error?

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