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Error when a user tries to issue a reminder

Posted on by 55

Hi, 

I am getting a strange error when one of the users is trying to issue a reminder. This is working for all other users. I have assign the SUPER permission to the user but nothing changes

pastedimage1675352342202v3.png

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 73,296 Super User 2024 Season 2 on at
    RE: Error when a user tries to issue a reminder

    Emmm, looks like this part of the problem.
    But it's still hard to know what the problem is.
    Is this user's license type different from other users?

    pastedimage1675385098934v2.png

    Hope this helps.

    Thanks.

    ZHU

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    RE: Error when a user tries to issue a reminder

    Are you using BC on prem or BC online?

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,091 Super User 2024 Season 1 on at
    RE: Error when a user tries to issue a reminder

    Try with Debug the application.

  • gmavrog Profile Picture
    gmavrog 55 on at
    RE: Error when a user tries to issue a reminder

    Thank you for your repply.

    No customization, this action works fine for all other users . Only this user has a problem. No personalization pages for this user.

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,091 Super User 2024 Season 1 on at
    RE: Error when a user tries to issue a reminder

    Have you done any customization or developer? Please ask him to correct Option field's value.

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