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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2013 Outlook Clien...
Microsoft Dynamics CRM (Archived)

CRM 2013 Outlook Client - Error when opening CRM Email Template list

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Posted on by Community Member 
Hello everybody,

I'm getting the following error message when I try to open the CRM E-Mail template list from a new E-Mail:

Unable to get property "createRange" of undefined or null reference
(German: Die Eigenschaft "createRange" eines undefinierten oder Nullverweises kann nicht abgerufen werden.)

Here is exactly what I do:

2017_2D00_11_2D00_14_5F00_18h07_5F00_07.png

Nothing happens when I click on the the email template list button shown in the Screenshot. When I close the new E-Mail form, the error message comes up.
This functionality will become realy important for one of our sales processes, so I hope someone can help me with this issue.
Any help is much appreciated!

My actual environment is:
CRM 2013 On-Premise (6.1.0004.0145 SP1 - UR4)
Windows 10 Client (Creators Fall update not installed yet)
Latest Update of the CRM Client (6.0.0000.0819)
Internet Explorer 11.1176.10586.0
Outlook 2016 (16.0.4549.1000) 32 bit


Here is the error content:

Inhalt der Microsoft Dynamics CRM-Fehlerberichterstattung

<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Die Eigenschaft "innerHTML" eines undefinierten oder Nullverweises kann nicht festgelegt werden.</Message>
   <Line>1</Line>
   <URL>/_static/_forms/emailbodyinputbehavior.js?ver=867523617</URL>
   <PageURL>/userdefined/edit.aspx?etc=4202&isinspector=true&pagemode=iframe</PageURL>
   <Function>anonymousr:DieEigenschaft"innerHTML"einesundefiniertenoderNullverweiseskannnichtfestgelegtwerden.</Function>
   <CallStack>
    <Function>anonymousr:DieEigenschaft"innerHTML"einesundefiniertenoderNullverweiseskannnichtfestgelegtwerden.</Function>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Microsoft Outlook 16.0.4615)</BrowserUserAgent>
   <BrowserLanguage>de-DE</BrowserLanguage>
   <SystemLanguage>de-DE</SystemLanguage>
   <UserLanguage>de-DE</UserLanguage>
   <ScreenResolution>1920x1080</ScreenResolution>
   <ClientName>Outlook Laptop - Online</ClientName>
   <ClientTime>2017-11-14T18:04:26</ClientTime>
  </ClientInformation>
  <ServerInformation>
    <OrgLanguage>1031</OrgLanguage>
    <OrgCulture>1031</OrgCulture>
    <UserLanguage>1031</UserLanguage>
    <UserCulture>1031</UserCulture>
    <OrgID>{1647C137-D69D-4413-AB7B-D24F435704F5}</OrgID>
    <UserID>{E3A49097-EFED-E111-AEA1-005056A51B72}</UserID>
    <CRMVersion>6.1.4.145</CRMVersion>
  </ServerInformation>
</CrmScriptErrorReport>

<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Die Eigenschaft "createRange" eines undefinierten oder Nullverweises kann nicht abgerufen werden.</Message>
   <Line>1</Line>
   <URL>/_static/_controls/emailbody/emailbody.js?ver=867523617</URL>
   <PageURL>/userdefined/edit.aspx?etc=4202&isinspector=true&pagemode=iframe</PageURL>
   <Function>anonymousr:DieEigenschaft"createRange"einesundefiniertenoderNullverweiseskannnichtabgerufenwerden.</Function>
   <CallStack>
    <Function>anonymousr:DieEigenschaft"createRange"einesundefiniertenoderNullverweiseskannnichtabgerufenwerden.</Function>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Microsoft Outlook 16.0.4615)</BrowserUserAgent>
   <BrowserLanguage>de-DE</BrowserLanguage>
   <SystemLanguage>de-DE</SystemLanguage>
   <UserLanguage>de-DE</UserLanguage>
   <ScreenResolution>1920x1080</ScreenResolution>
   <ClientName>Outlook Laptop - Online</ClientName>
   <ClientTime>2017-11-14T18:04:26</ClientTime>
  </ClientInformation>
  <ServerInformation>
    <OrgLanguage>1031</OrgLanguage>
    <OrgCulture>1031</OrgCulture>
    <UserLanguage>1031</UserLanguage>
    <UserCulture>1031</UserCulture>
    <OrgID>{1647C137-D69D-4413-AB7B-D24F435704F5}</OrgID>
    <UserID>{E3A49097-EFED-E111-AEA1-005056A51B72}</UserID>
    <CRMVersion>6.1.4.145</CRMVersion>
  </ServerInformation>
</CrmScriptErrorReport>

<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>NotFoundError</Message>
   <Line>8</Line>
   <URL>/_common/global.ashx?ver=867523617</URL>
   <PageURL>/userdefined/edit.aspx?etc=4202&isinspector=true&pagemode=iframe</PageURL>
   <Function>anonymousError</Function>
   <CallStack>
    <Function>anonymousError</Function>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Microsoft Outlook 16.0.4615)</BrowserUserAgent>
   <BrowserLanguage>de-DE</BrowserLanguage>
   <SystemLanguage>de-DE</SystemLanguage>
   <UserLanguage>de-DE</UserLanguage>
   <ScreenResolution>1920x1080</ScreenResolution>
   <ClientName>Outlook Laptop - Online</ClientName>
   <ClientTime>2017-11-14T18:04:26</ClientTime>
  </ClientInformation>
  <ServerInformation>
    <OrgLanguage>1031</OrgLanguage>
    <OrgCulture>1031</OrgCulture>
    <UserLanguage>1031</UserLanguage>
    <UserCulture>1031</UserCulture>
    <OrgID>{1647C137-D69D-4413-AB7B-D24F435704F5}</OrgID>
    <UserID>{E3A49097-EFED-E111-AEA1-005056A51B72}</UserID>
    <CRMVersion>6.1.4.145</CRMVersion>
  </ServerInformation>
</CrmScriptErrorReport>

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I have the same question (0)
  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hello, it's fixed with SP1 - UR5 Server Update.

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