web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2013 Outlook Clien...
Microsoft Dynamics CRM (Archived)

CRM 2013 Outlook Client - Error when opening CRM Email Template list

(0) ShareShare
ReportReport
Posted on by Community Member 
Hello everybody,

I'm getting the following error message when I try to open the CRM E-Mail template list from a new E-Mail:

Unable to get property "createRange" of undefined or null reference
(German: Die Eigenschaft "createRange" eines undefinierten oder Nullverweises kann nicht abgerufen werden.)

Here is exactly what I do:

2017_2D00_11_2D00_14_5F00_18h07_5F00_07.png

Nothing happens when I click on the the email template list button shown in the Screenshot. When I close the new E-Mail form, the error message comes up.
This functionality will become realy important for one of our sales processes, so I hope someone can help me with this issue.
Any help is much appreciated!

My actual environment is:
CRM 2013 On-Premise (6.1.0004.0145 SP1 - UR4)
Windows 10 Client (Creators Fall update not installed yet)
Latest Update of the CRM Client (6.0.0000.0819)
Internet Explorer 11.1176.10586.0
Outlook 2016 (16.0.4549.1000) 32 bit


Here is the error content:

Inhalt der Microsoft Dynamics CRM-Fehlerberichterstattung

<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Die Eigenschaft "innerHTML" eines undefinierten oder Nullverweises kann nicht festgelegt werden.</Message>
   <Line>1</Line>
   <URL>/_static/_forms/emailbodyinputbehavior.js?ver=867523617</URL>
   <PageURL>/userdefined/edit.aspx?etc=4202&isinspector=true&pagemode=iframe</PageURL>
   <Function>anonymousr:DieEigenschaft"innerHTML"einesundefiniertenoderNullverweiseskannnichtfestgelegtwerden.</Function>
   <CallStack>
    <Function>anonymousr:DieEigenschaft"innerHTML"einesundefiniertenoderNullverweiseskannnichtfestgelegtwerden.</Function>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Microsoft Outlook 16.0.4615)</BrowserUserAgent>
   <BrowserLanguage>de-DE</BrowserLanguage>
   <SystemLanguage>de-DE</SystemLanguage>
   <UserLanguage>de-DE</UserLanguage>
   <ScreenResolution>1920x1080</ScreenResolution>
   <ClientName>Outlook Laptop - Online</ClientName>
   <ClientTime>2017-11-14T18:04:26</ClientTime>
  </ClientInformation>
  <ServerInformation>
    <OrgLanguage>1031</OrgLanguage>
    <OrgCulture>1031</OrgCulture>
    <UserLanguage>1031</UserLanguage>
    <UserCulture>1031</UserCulture>
    <OrgID>{1647C137-D69D-4413-AB7B-D24F435704F5}</OrgID>
    <UserID>{E3A49097-EFED-E111-AEA1-005056A51B72}</UserID>
    <CRMVersion>6.1.4.145</CRMVersion>
  </ServerInformation>
</CrmScriptErrorReport>

<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Die Eigenschaft "createRange" eines undefinierten oder Nullverweises kann nicht abgerufen werden.</Message>
   <Line>1</Line>
   <URL>/_static/_controls/emailbody/emailbody.js?ver=867523617</URL>
   <PageURL>/userdefined/edit.aspx?etc=4202&isinspector=true&pagemode=iframe</PageURL>
   <Function>anonymousr:DieEigenschaft"createRange"einesundefiniertenoderNullverweiseskannnichtabgerufenwerden.</Function>
   <CallStack>
    <Function>anonymousr:DieEigenschaft"createRange"einesundefiniertenoderNullverweiseskannnichtabgerufenwerden.</Function>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Microsoft Outlook 16.0.4615)</BrowserUserAgent>
   <BrowserLanguage>de-DE</BrowserLanguage>
   <SystemLanguage>de-DE</SystemLanguage>
   <UserLanguage>de-DE</UserLanguage>
   <ScreenResolution>1920x1080</ScreenResolution>
   <ClientName>Outlook Laptop - Online</ClientName>
   <ClientTime>2017-11-14T18:04:26</ClientTime>
  </ClientInformation>
  <ServerInformation>
    <OrgLanguage>1031</OrgLanguage>
    <OrgCulture>1031</OrgCulture>
    <UserLanguage>1031</UserLanguage>
    <UserCulture>1031</UserCulture>
    <OrgID>{1647C137-D69D-4413-AB7B-D24F435704F5}</OrgID>
    <UserID>{E3A49097-EFED-E111-AEA1-005056A51B72}</UserID>
    <CRMVersion>6.1.4.145</CRMVersion>
  </ServerInformation>
</CrmScriptErrorReport>

<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>NotFoundError</Message>
   <Line>8</Line>
   <URL>/_common/global.ashx?ver=867523617</URL>
   <PageURL>/userdefined/edit.aspx?etc=4202&isinspector=true&pagemode=iframe</PageURL>
   <Function>anonymousError</Function>
   <CallStack>
    <Function>anonymousError</Function>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Microsoft Outlook 16.0.4615)</BrowserUserAgent>
   <BrowserLanguage>de-DE</BrowserLanguage>
   <SystemLanguage>de-DE</SystemLanguage>
   <UserLanguage>de-DE</UserLanguage>
   <ScreenResolution>1920x1080</ScreenResolution>
   <ClientName>Outlook Laptop - Online</ClientName>
   <ClientTime>2017-11-14T18:04:26</ClientTime>
  </ClientInformation>
  <ServerInformation>
    <OrgLanguage>1031</OrgLanguage>
    <OrgCulture>1031</OrgCulture>
    <UserLanguage>1031</UserLanguage>
    <UserCulture>1031</UserCulture>
    <OrgID>{1647C137-D69D-4413-AB7B-D24F435704F5}</OrgID>
    <UserID>{E3A49097-EFED-E111-AEA1-005056A51B72}</UserID>
    <CRMVersion>6.1.4.145</CRMVersion>
  </ServerInformation>
</CrmScriptErrorReport>

*This post is locked for comments

I have the same question (0)
  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: CRM 2013 Outlook Client - Error when opening CRM Email Template list

    Hello, it's fixed with SP1 - UR5 Server Update.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Dynamics 365 Community Calls Return
Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft
Responsible AI policies for the Community

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Andrés Arias – Community Spotlight

We are honored to recognize Andrés Arias as our Community Spotlight honoree for…

Congratulations to the August Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
Aric Levin - MVP Profile Picture

Aric Levin - MVP 2 Moderator

#2
MA-04060624-0 Profile Picture

MA-04060624-0 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans