Skip to main content

Notifications

Business Central forum
Answered

Change Customer No on service item

Posted on by 10

Is it possible to change the Customer No. on a service item after having used it on a work order?
We get a validation error and are not able to change the customer:

pastedimage1670408062279v1.png

Categories:
  • Support@Codipack Profile Picture
    Support@Codipack 10 on at
    RE: Change Customer No on service item

    It seems there was an issue with the Ship To Code, after resolving this I was able to change the customer No.

    Thanks for the help

  • Support@Codipack Profile Picture
    Support@Codipack 10 on at
    RE: Change Customer No on service item

    I did check the service line but I do not see a problem with the line.
    The product has been shipped and invoiced:

    pastedimage1670423853787v1.png

    pastedimage1670423875626v3.png

  • Verified answer
    Ben Baxter Profile Picture
    Ben Baxter 4,559 Super User 2024 Season 2 on at
    RE: Change Customer No on service item

    Did you go to the Service Order listed in the error message?  It is telling you that the Service Item is part of that specific order.  Check the lines and check the Service Lines.

  • Support@Codipack Profile Picture
    Support@Codipack 10 on at
    RE: Change Customer No on service item

    Hi Ben,

    As far as I can see the service order is Closed-Posted and Finished and al the lines are shipped and invoiced.

    So we do not understand why its stil listed.

  • Suggested answer
    Ben Baxter Profile Picture
    Ben Baxter 4,559 Super User 2024 Season 2 on at
    RE: Change Customer No on service item

    Yes, you can change the Customer on a Service Item.  The error message is pointing out that you still have the Service Item listed on a Service Order.  There cannot be an open order for the Item when you make the switch.

  • Suggested answer
    DAnny3211 Profile Picture
    DAnny3211 9,217 Moderator on at
    RE: Change Customer No on service item

    hi

    look this

    community.dynamics.com/.../change-item-type-from-existing-item

    DAniele

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Dynamics 365 Community Update – Sep 16th

Welcome to the next edition of the Community Platform Update. This is a weekly…

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,522 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,441 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans