Dynamics Community Forum Thread Details

Incoming Emails Status shows Failure

Hello,

In my D365 Customer Service, I have a user whose emails stopped Outgoing and Incoming, then after I approved the mailbox and ran the test now shows Outgoing Emails status as Success, but Incoming Emails still shows Failure status.

We use Exchange online, and the configurations on the mailbox show the same as other users with Server-Side Synchronization or Email Router option chosen for both Incoming Emails and Outgoing Email fields.

When I checked the alerts it seems to show that there are synchronization issues for unknown reasons.

Error Details: ActivityId: 2ded37ee-e1f7-422f-831d-c3ad9e30a854
>Error : System.Threading.Tasks.TaskCanceledException: A task was canceled.
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Crm.Asynchronous.EmailConnector.HttpClientWrapper.<SendAsync>d__7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at Microsoft.Crm.Asynchronous.EmailConnector.BatchCommand.SubmitBatchRequestAndPreValidateResponseJsonOptimized[TIn](IEnumerable`1 batchRequests, IEnumerable`1 preferHeaders)
at Microsoft.Crm.Asynchronous.EmailConnector.BatchCommand.SubmitBatchRequestAndPreValidateResponseJson[TIn](IEnumerable`1 batchRequests, IEnumerable`1 preferHeaders)
at Microsoft.Crm.Asynchronous.EmailC...

Any advice to make this account run properly is greatly appreciated.

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides