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Microsoft Dynamics CRM (Archived)

Queue items are not visible. Item count is present in the view.

Posted on by Microsoft Employee

Hi All,

We are creating one queue item (to a user's default queue) for each activity record by system workflow. On development environment all queue items are visible. When we try the same in production, the view of queues shows item count and if we add the activity to other queue, the item count changes. But none of the queue items are visible. What could be wrong here?

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  • Suggested answer
    ZeroHar Profile Picture
    ZeroHar 377 on at
    RE: Queue items are not visible. Item count is present in the view.

    Check the Views filter criteria,it may fix ur issue. 

  • Pawar Pravin  Profile Picture
    Pawar Pravin 5,227 on at
    RE: Queue items are not visible. Item count is present in the view.

    Hi Vikas,

    What was the issue ? I'm facing same issue on on-premise.

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Queue items are not visible. Item count is present in the view.

    Silly mistake on our side. No issues with the queues here.

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