Click-to-call through Skype opens a new blank browser tab

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Posted on by Shahe

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While using CRM2013 with IE 10 or Chrome, when I click on a phone number to dial thru Skype it opens a new blank browser tab. It is annoying, I can close the tab and continue the process.

This is not unique to one workstation or one database.

Any suggestions?

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AFTAB HUSSAIN on at

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Hello Shahe,

Refer to the link below. See if the integration has been done accordingly.

www.microsoft.com/.../set-up-microsoft-dynamics-crm-to-make-calls-with-skype-or-lync.aspx

msdn.microsoft.com/.../hh699721.aspx

Thank you !

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Shahe 195 on at

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Hello Aftab,

We doubled checked and his are setup correctly. We didn't have to make any changes bases on the articles that you had suggested. We even tried a CRM and Skype install on a new computer, yet the behavior is the same.

Any other suggestions?

Thanks

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Nina P. 2,195 on at

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Hi Sukh,

Thank you for using Microsoft Dynamics CRM Communities. Can you confirm that the problem occurs for multiple Entities/forms/ fields?

This will help us understand better the affected scope.

Many thanks in advance.

Nina Peneva

Microsoft Dynamics CRM

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Shahe 195 on at

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Hi Nina,

The problem is consistent with all forms and entities including list views.

I appreciate your assistance.

Shahe

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Nina P. 2,195 on at

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Hello Shahe,

many thanks for the information. In this case, the issue is most probably related to the general set up of the integration rather than e.g. the setting of a particular form/ entity/field.

As I understand that you completed the set up following the documents my colleague Afab suggested you, I would recommend you to open a Support Request with CRM Technical Support at the following link - www.microsoft.com/.../contact-technical-support.aspx. Thus one of my colleagues will work with you and take a screen sharing session if needed to understand and resolve your particular issue.

If you have further questions, please let me know.

Regards,

Nina Peneva

Support Engineer

Microsoft Dynamics CRM

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Matt_K 400 on at

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Hi Shahe,

You might also want to check the settings on the browsers, if it specifies that links should open popups in a new tab it will do so for Skype/Lync as well. It's different for every browser, but this is what it looks like in IE/Internet Options:

Other browsers, such as Firefox, have add-ons which allow you the ability to specify which applications open links in a new tab.

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Community Member on at

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Hi there shahe, did you get this resolved?

We also have this issue within our environment.

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Shahe 195 on at

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Unfortunately not. Microsoft claims that it's normal behavior which is hard to believe!

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Nina P. 2,195 on at

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Hello Shahe,

many thanks for your update. Could you please provide me the Support Request number of the case, you have opened with CRM Technical Support so that we can internally review the current state of the troubleshooting. We will get back to you with if we have any additional information.

Thank you for using Microsoft Dynamics CRM Community.

Nina Peneva

Support Engineer

Microsoft Dynamics CRM

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Shahe 195 on at

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Hi Nina,

Below you will find the info. I appreciate you looking into it.

Esta encuesta está relacionada con el siguiente incidente:

• Número de incidente: 114092590584542

• Fecha de cierre: lunes, 20 de octubre de 2014

• Producto: CRM Online

• Título del incidente: Click-to-call con Skype

Sincerely,

Shahe

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