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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Cannot Login To Custom...
Microsoft Dynamics RMS (Archived)

Cannot Login To Customersource

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Posted on by leathercrafters 135

 purchased a license for Dynamics RMS and I received the email from voice@Microsoft  with the links for customersource.  I clicked on the link to associate my account to my live account and it stated that it had been associated.  When I try to login to customersource it tells me that I have to associate the account to a live account.  I tried using the link in the email to associate it to my live account, but it states that it is already associated to a live account and to try and login to the Microsoft Extranet.   I'm assuming that maybe someone else had logged into their live account on my laptop and it is associated to the wrong account.  How do I fix this so I can install my POS software and patches?

Thanks

Bill

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Cannot Login To Customersource

    Hello Bill,

    Thank you for your questions.

    Please note that at the technical support desk and the American Operations Center, we do not have any ability to make changes to your VOICE account to assist with Windows LiveIDs other than resending the eMail to re-associate the Live ID to an account.

    If you have already completed the association, please contact VOICE@microsoft.com for additional assistance.

    Thank you,

    Scott Wardzinski

    Microsoft Dynamics RMS & POS Support Engineer

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Cannot Login To Customersource

    The Microsoft partner that you purchase RMS from can change this within their partnersource account.

    Alternative, you can contact Microsoft RMS technical support and they will be able to help you get this resolved.  the number is 1-888-477-7877

    Another number just in case.

    The Americas Operation Center (AOC) phone number is 1-800-456-0025 .  Only available Monday - Friday 8am to 6pm

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