User does "not have enough privileges" but when I log in as them, I see the records.

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Posted on by KCADC

I'm a system admin and I have a user who gets the "you do not have enough privileges" message when they are looking at one particular view on a dashboard, but that isn't the weird part. It's weird because I opened up an incognito window and logged in as them and I was able to see that view on the dashboard. Any ideas on what is causing this and/or have a solution?

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Roma Gupta 725 on at

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RE: User does "not have enough privileges" but when I log in as them, I see the records.

Hi

If this worked for you on incognito, please ask end user to clear cache & try again.

CRM Online works heavily on cache.

To be double sure you can try clearing your cache first & check again.

Regards

Roma
KCADC 10 on at

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RE: User does "not have enough privileges" but when I log in as them, I see the records.

I had the user clear their cache and this worked.