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Teams Webinar - "Teams Check-in" doesnt track event participation

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Posted on by MarioKraus

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Hello,

after release wave 2 and the Teams Webinar Integration we tried some example events to test this function.

After set up eveything we have to identify unfortunately, the Teams check-in for participation does not work.

After a few attempts we came to the conclusion that the check-in only works with the 2nd click. Have we overlooked an important attitude?

We also found that the emails with the check-in link have a medium risk of spam. We have already adjusted the readable event ID, unfortunately without success. Is it necessary to "whitelist" the eventportal or something?

Does anyone have similar experiences?

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cloflyMao 25,210 on at

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Hi Partner,

Are you saying that event check-in record was only generated until the "Teams check-in" button was clicked twice?

From my test, event check-in record will be created when the button was opened just once.

(When I saw the following page, the record was created shortly.)

The process of check-in creation: URL attached to "Teams check-in" button will track contact behavior: when the URL is opened, check-in record will be created.

Therefore, the expected behavior is that contacts only need to click the button once; and due to length of the URL for tracking is long, it may be reported by spam checker as "The hostname has a long, non-vowel sequence" etc.

If it takes two clicks of the button to create a check-in record, please check whether there is update available to your marketing application and try installing the update to solve the issue.

Regards,

Clofly

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MarioKraus 110 on at

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Hey Clofly,

yes that is was i am saying.

I have updated the marketing application and will try if the problem with the check in still exists.

Unfortunately we still have the problem, that our E-Mail with the "Teams-Check-in" URL is classified as medium Spam, because of what you said: "The hostname has a long, non-vowel sequence"

What's the solution of this? I thought about an custom event URL, but right now we are not ready for this Adaption.

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ShaileshJain on at

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To summarize you have two issues:

1. requiring multiple clicks for checkin --> Clofly validated this, and you will recheck on your end once more

2. email generated with event URL are showing as medium Spam risk - which screen on experience are you talking about within D365 Marketing, or on the contact that receives the email

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cloflyMao 25,210 on at

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Hi Mario,

You could shorten Attendee URL link with 3rd party service, save the converted URL to a custom field of Event, then insert value of the custom field to marketing email.

community.dynamics.com/.../convert-url-to-short-bitly-url-in-dynamics-365

Regards,

Clofly

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MarioKraus 110 on at

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Thanks for you help - the update solve the first problem!

We will shorten our URL soon and test this feature.

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MarioKraus 110 on at

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After testing some Mails for internal events we still have the problem, that different Mails get ranked at Spam.

We havent identify the reason behind this.

One team member got the invite email in the spam folder, the other one got the Event check-in Email in the spam folder.

Do you have a suggestion to identifiy the reason for that? We haven't shorten the URL so far

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ShravanSuri 1,255 on at

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Hey,

Please let us know if shortening the URL helped you here.

Thanks,

Shravan

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xhj45 133 on at

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Hi Clofly,

Is there any preconfiguration before being able to use the teams check-in functionality?

We've created the email with the teams check in button then send it with customer journey.

After a few attempts, no event check in is created... and we've also check the application version, it's already updated.

By the way the webinar is not started yet, the check in works only when the streamnig is started??

Thank you in advance

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