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How to cancel a confirmed shipment in OM?

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Posted on by Community Member

Hello,

A client confirmed shipment on one line item of a shipment by mistake. The item has been invoiced, the sales journal has been run, and he needs to reverse this. The wrong item was confirmed shipped.

What are the steps to take, to re-open this line item and cancel the invoice?

Thank you.

Laura Barber

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Mark E 6,439 on at

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RE: How to cancel a confirmed shipment in OM?

You should have them do an RFC Order to return the items and credit the customer, and then use the Duplicate Order function to create a new Sales Order from the original for re-processing.

Also, you can apply the CM to the original Invoice in AR to zero out the balances.