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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Bug Report - Windows 1...
Microsoft Dynamics NAV (Archived)

Bug Report - Windows 10 Mouse Setting - NAV 2016 Navigation Pane Scroll Error

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Posted on by Community Member

I can't seem to find a place to report bugs so I'm starting here.

I have NAV 2016 installed. Windows 10 Version 1703 OS Build 15063.0.

Settings->Devices->Mouse->Scroll inactive windows when I hover over them is set to On.

In NAV, when I go to Departments and expand the menu to the point where I need to scroll and I try to use the mouse wheel to scroll, NAV crashes. It does not crash when I set Scroll inactive windows when I hover over them to Off.

I have a Logitech Wireless Trackball M570. Setpoint Control Center version 6.67.83, Driver version 5.90.41.

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I have the same question (0)
  • Marcellus Profile Picture
    Marcellus 2,735 on at

    Hi K1rlian,

    What is your NAV build?

    Did you try to install the latest cumulate update?

    blogs.msdn.microsoft.com/.../cumulative-update-18-for-microsoft-dynamics-nav-2016-has-been-released

    Regards,

    Marcell

  • Community Member Profile Picture
    Community Member on at

    NAV 2016 Build 9.0.44365.0

    We haven't gone live yet so our implementer is controlling upgrades at the moment. If you really think this will help I will ask them about upgrading. There's even been talk of upgrading to 2017 before go-live.

  • Suggested answer
    Alexander Ermakov Profile Picture
    Alexander Ermakov 28,096 on at

    With what exactly error does NAV crash? Do you have a possibility to re-produce the error with a different mouse? Do you have an access to another user who can simulate the same error on his/her machine?

  • Community Member Profile Picture
    Community Member on at

    First:

    Mouse-Error-2.jpg

    Then when I debug in VS 2015:

    Mouse-Error-2.jpg

    I reproduced the error using an OEM HP wired mouse.

    A co-worker, who as an earlier version of Windows 10, was able to reproduce the error. His took a view tries (rolling the wheel) but it eventually crashed NAV. It crashes my NAV immediately. My co-worker is using the OEM HP wired mouse.

  • Marcellus Profile Picture
    Marcellus 2,735 on at

    Hi K1rlian,

    Could you please look at the Event Viewer after the NAV Client crashed and share the error log if you can find it?

    Regards,

    Marcell

  • Community Member Profile Picture
    Community Member on at

    Be careful what you ask for. :-)

    First entry:

    **************************************************

    Log Name:      Application

    Source:        MicrosoftDynamicsNAVClient

    Date:          5/3/2017 12:01:44 PM

    Event ID:      0

    Task Category: None

    Level:         Information

    Keywords:      Classic

    User:          N/A

    Computer:      TSMITH2.nahoku.com

    Description:

    Type: Microsoft.Dynamics.Nav.Types.Exceptions.WatsonReportException

    Message: Watson report failure

    StackTrace:

        at Microsoft.Dynamics.Nav.Watson.WatsonHandler.SendWatsonReport(Exception exception, Boolean showUI, Assembly assembly, String applicationName)

        at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoRethrowWithCatchException(Exception exception, Boolean designMode)

    Source: Microsoft.Dynamics.Nav.Watson

    HResult: -2146233088

    ----------------------------------

    Type: System.OverflowException

    Message: Arithmetic operation resulted in an overflow.

    StackTrace:

        at Microsoft.Dynamics.Framework.UI.WinForms.Controls.NavigationPaneTreeView.WndProc(Message& m)

        at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

    Source: Microsoft.Dynamics.Framework.UI.WinForms.Controls

    HResult: -2146233066

    Event Xml:

    <Event xmlns="schemas.microsoft.com/.../event&quot;>

     <System>

       <Provider Name="MicrosoftDynamicsNAVClient" />

       <EventID Qualifiers="0">0</EventID>

       <Level>4</Level>

       <Task>0</Task>

       <Keywords>0x80000000000000</Keywords>

       <TimeCreated SystemTime="2017-05-03T22:01:44.365627200Z" />

       <EventRecordID>7181</EventRecordID>

       <Channel>Application</Channel>

       <Computer>TSMITH2.nahoku.com</Computer>

       <Security />

     </System>

     <EventData>

       <Data>Type: Microsoft.Dynamics.Nav.Types.Exceptions.WatsonReportException

    Message: Watson report failure

    StackTrace:

        at Microsoft.Dynamics.Nav.Watson.WatsonHandler.SendWatsonReport(Exception exception, Boolean showUI, Assembly assembly, String applicationName)

        at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoRethrowWithCatchException(Exception exception, Boolean designMode)

    Source: Microsoft.Dynamics.Nav.Watson

    HResult: -2146233088

    ----------------------------------

    Type: System.OverflowException

    Message: Arithmetic operation resulted in an overflow.

    StackTrace:

        at Microsoft.Dynamics.Framework.UI.WinForms.Controls.NavigationPaneTreeView.WndProc(Message& m)

        at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

    Source: Microsoft.Dynamics.Framework.UI.WinForms.Controls

    HResult: -2146233066

    </Data>

     </EventData>

    </Event>

    **************************************************

    Second entry:

    **************************************************

    Log Name:      Application

    Source:        MicrosoftDynamicsNAVClient

    Date:          5/3/2017 12:01:44 PM

    Event ID:      0

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      TSMITH2.nahoku.com

    Description:

    Type: System.OverflowException

    Message: Arithmetic operation resulted in an overflow.

    StackTrace:

        at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.<>c__DisplayClass6.<DoRethrowWithCatchException>b__4()

        at Microsoft.Dynamics.Nav.Client.WinClient.NavClientErrorHandler.ExecuteAndCatchExceptions(Func`1 execute)

        at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoExecute(Func`1 execute)

        at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoRethrowWithCatchException(Exception exception, Boolean designMode)

    Source: Microsoft.Dynamics.Nav.Client.WinClient

    HResult: -2146233066

    ----------------------------------

    Type: System.OverflowException

    Message: Arithmetic operation resulted in an overflow.

    StackTrace:

        at Microsoft.Dynamics.Framework.UI.WinForms.Controls.NavigationPaneTreeView.WndProc(Message& m)

        at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

    Source: Microsoft.Dynamics.Framework.UI.WinForms.Controls

    HResult: -2146233066

    Event Xml:

    <Event xmlns="schemas.microsoft.com/.../event&quot;>

     <System>

       <Provider Name="MicrosoftDynamicsNAVClient" />

       <EventID Qualifiers="0">0</EventID>

       <Level>2</Level>

       <Task>0</Task>

       <Keywords>0x80000000000000</Keywords>

       <TimeCreated SystemTime="2017-05-03T22:01:44.365627200Z" />

       <EventRecordID>7182</EventRecordID>

       <Channel>Application</Channel>

       <Computer>TSMITH2.nahoku.com</Computer>

       <Security />

     </System>

     <EventData>

       <Data>Type: System.OverflowException

    Message: Arithmetic operation resulted in an overflow.

    StackTrace:

        at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.<>c__DisplayClass6.<DoRethrowWithCatchException>b__4()

        at Microsoft.Dynamics.Nav.Client.WinClient.NavClientErrorHandler.ExecuteAndCatchExceptions(Func`1 execute)

        at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoExecute(Func`1 execute)

        at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoRethrowWithCatchException(Exception exception, Boolean designMode)

    Source: Microsoft.Dynamics.Nav.Client.WinClient

    HResult: -2146233066

    ----------------------------------

    Type: System.OverflowException

    Message: Arithmetic operation resulted in an overflow.

    StackTrace:

        at Microsoft.Dynamics.Framework.UI.WinForms.Controls.NavigationPaneTreeView.WndProc(Message& m)

        at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

    Source: Microsoft.Dynamics.Framework.UI.WinForms.Controls

    HResult: -2146233066

    </Data>

     </EventData>

    </Event>

    **************************************************

    Third entry:

    **************************************************

    Log Name:      Application

    Source:        .NET Runtime

    Date:          5/3/2017 12:01:44 PM

    Event ID:      1025

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      TSMITH2.nahoku.com

    Description:

    Application: Microsoft.Dynamics.Nav.Client.exe

    Framework Version: v4.0.30319

    Description: The application requested process termination through System.Environment.FailFast(string message).

    Message: Arithmetic operation resulted in an overflow.

    Stack:

      at System.Environment.FailFast(System.String)

      at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoRethrowWithCatchException(System.Exception, Boolean)

      at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.WinFormsDispatcherUnhandledException(System.Object, Microsoft.Dynamics.Framework.UI.DispatcherUnhandledExceptionEventArgs)

      at Microsoft.Dynamics.Framework.UI.WinForms.WinFormsDispatcher.HandleDispatcherException(System.Object, System.Exception)

      at System.Windows.Forms.Application+ThreadContext.OnThreadException(System.Exception)

      at System.Windows.Forms.Control.WndProcException(System.Exception)

      at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)

      at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

      at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

      at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)

      at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)

      at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)

      at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.RunMessagePump()

      at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.RunCore()

      at Microsoft.Dynamics.Nav.Client.WinClient.NavClientErrorHandler.ExecuteAndCatchExceptions(System.Func`1<Int32>)

      at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoExecute(System.Func`1<Int32>)

      at Microsoft.Dynamics.Nav.Client.WinClient.StartWinFormsClient.RunCore()

      at Microsoft.Dynamics.Nav.Client.WinClient.StartWinFormsClient.Run(Boolean)

      at Microsoft.Dynamics.Nav.Client.Program.Main(System.String[])

    Event Xml:

    <Event xmlns="schemas.microsoft.com/.../event&quot;>

     <System>

       <Provider Name=".NET Runtime" />

       <EventID Qualifiers="0">1025</EventID>

       <Level>2</Level>

       <Task>0</Task>

       <Keywords>0x80000000000000</Keywords>

       <TimeCreated SystemTime="2017-05-03T22:01:44.365627200Z" />

       <EventRecordID>7183</EventRecordID>

       <Channel>Application</Channel>

       <Computer>TSMITH2.nahoku.com</Computer>

       <Security />

     </System>

     <EventData>

       <Data>Application: Microsoft.Dynamics.Nav.Client.exe

    Framework Version: v4.0.30319

    Description: The application requested process termination through System.Environment.FailFast(string message).

    Message: Arithmetic operation resulted in an overflow.

    Stack:

      at System.Environment.FailFast(System.String)

      at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoRethrowWithCatchException(System.Exception, Boolean)

      at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.WinFormsDispatcherUnhandledException(System.Object, Microsoft.Dynamics.Framework.UI.DispatcherUnhandledExceptionEventArgs)

      at Microsoft.Dynamics.Framework.UI.WinForms.WinFormsDispatcher.HandleDispatcherException(System.Object, System.Exception)

      at System.Windows.Forms.Application+ThreadContext.OnThreadException(System.Exception)

      at System.Windows.Forms.Control.WndProcException(System.Exception)

      at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)

      at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

      at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

      at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)

      at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)

      at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)

      at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.RunMessagePump()

      at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.RunCore()

      at Microsoft.Dynamics.Nav.Client.WinClient.NavClientErrorHandler.ExecuteAndCatchExceptions(System.Func`1<Int32>)

      at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoExecute(System.Func`1<Int32>)

      at Microsoft.Dynamics.Nav.Client.WinClient.StartWinFormsClient.RunCore()

      at Microsoft.Dynamics.Nav.Client.WinClient.StartWinFormsClient.Run(Boolean)

      at Microsoft.Dynamics.Nav.Client.Program.Main(System.String[])

    </Data>

     </EventData>

    </Event>

    **************************************************

    Fourth entry:

    **************************************************

    Log Name:      Application

    Source:        Application Error

    Date:          5/3/2017 12:01:44 PM

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      TSMITH2.nahoku.com

    Description:

    Faulting application name: Microsoft.Dynamics.Nav.Client.exe, version: 9.0.44365.0, time stamp: 0x5679c090

    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

    Exception code: 0x80131623

    Fault offset: 0x00007ffd3dac4eb8

    Faulting process id: 0x12e0

    Faulting application start time: 0x01d2c458caf1e152

    Faulting application path: C:\Program Files (x86)\Microsoft Dynamics NAV\90\RoleTailored Client\Microsoft.Dynamics.Nav.Client.exe

    Faulting module path: unknown

    Report Id: bb1e0daa-4f9f-43d7-9ecf-f96e2cd6f709

    Faulting package full name:

    Faulting package-relative application ID:

    Event Xml:

    <Event xmlns="schemas.microsoft.com/.../event&quot;>

     <System>

       <Provider Name="Application Error" />

       <EventID Qualifiers="0">1000</EventID>

       <Level>2</Level>

       <Task>100</Task>

       <Keywords>0x80000000000000</Keywords>

       <TimeCreated SystemTime="2017-05-03T22:01:44.600003400Z" />

       <EventRecordID>7184</EventRecordID>

       <Channel>Application</Channel>

       <Computer>TSMITH2.nahoku.com</Computer>

       <Security />

     </System>

     <EventData>

       <Data>Microsoft.Dynamics.Nav.Client.exe</Data>

       <Data>9.0.44365.0</Data>

       <Data>5679c090</Data>

       <Data>unknown</Data>

       <Data>0.0.0.0</Data>

       <Data>00000000</Data>

       <Data>80131623</Data>

       <Data>00007ffd3dac4eb8</Data>

       <Data>12e0</Data>

       <Data>01d2c458caf1e152</Data>

       <Data>C:\Program Files (x86)\Microsoft Dynamics NAV\90\RoleTailored Client\Microsoft.Dynamics.Nav.Client.exe</Data>

       <Data>unknown</Data>

       <Data>bb1e0daa-4f9f-43d7-9ecf-f96e2cd6f709</Data>

       <Data>

       </Data>

       <Data>

       </Data>

     </EventData>

    </Event>

    **************************************************

    Fifth Entry:

    **************************************************

    Log Name:      Application

    Source:        Windows Error Reporting

    Date:          5/3/2017 12:02:02 PM

    Event ID:      1001

    Task Category: None

    Level:         Information

    Keywords:      Classic

    User:          N/A

    Computer:      TSMITH2.nahoku.com

    Description:

    Fault bucket 128992659448, type 5

    Event Name: CLR20r3

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: Microsoft.Dynamics.Nav.Client

    P2: 9.0.44365.0

    P3: 5679c090

    P4: Microsoft.Dynamics.Nav.Client.WinClient

    P5: 9.0.44365.0

    P6: 5679c089

    P7: 5d

    P8: 80

    P9: FatalError

    P10:

    Attached files:

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E8B.tmp.mdmp

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA34E.tmp.WERInternalMetadata.xml

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA35D.tmp.csv

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA36E.tmp.txt

    These files may be available here:

    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Dynami_c840888ee32e92c1ceb7a8d214e27c6889f6bedb_dbd5420d_2080df9b

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: bb1e0daa-4f9f-43d7-9ecf-f96e2cd6f709

    Report Status: 134217729

    Hashed bucket: 084ef58d26d7c86ccbef024b5017a571

    Event Xml:

    <Event xmlns="schemas.microsoft.com/.../event&quot;>

     <System>

       <Provider Name="Windows Error Reporting" />

       <EventID Qualifiers="0">1001</EventID>

       <Level>4</Level>

       <Task>0</Task>

       <Keywords>0x80000000000000</Keywords>

       <TimeCreated SystemTime="2017-05-03T22:02:02.265345800Z" />

       <EventRecordID>7185</EventRecordID>

       <Channel>Application</Channel>

       <Computer>TSMITH2.nahoku.com</Computer>

       <Security />

     </System>

     <EventData>

       <Data>128992659448</Data>

       <Data>5</Data>

       <Data>CLR20r3</Data>

       <Data>Not available</Data>

       <Data>0</Data>

       <Data>Microsoft.Dynamics.Nav.Client</Data>

       <Data>9.0.44365.0</Data>

       <Data>5679c090</Data>

       <Data>Microsoft.Dynamics.Nav.Client.WinClient</Data>

       <Data>9.0.44365.0</Data>

       <Data>5679c089</Data>

       <Data>5d</Data>

       <Data>80</Data>

       <Data>FatalError</Data>

       <Data>

       </Data>

       <Data>

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E8B.tmp.mdmp

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA34E.tmp.WERInternalMetadata.xml

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA35D.tmp.csv

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA36E.tmp.txt</Data>

       <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Dynami_c840888ee32e92c1ceb7a8d214e27c6889f6bedb_dbd5420d_2080df9b</Data>

       <Data>

       </Data>

       <Data>0</Data>

       <Data>bb1e0daa-4f9f-43d7-9ecf-f96e2cd6f709</Data>

       <Data>134217729</Data>

       <Data>084ef58d26d7c86ccbef024b5017a571</Data>

     </EventData>

    </Event>

  • Community Member Profile Picture
    Community Member on at

    *deleted*

  • Marcellus Profile Picture
    Marcellus 2,735 on at

    Thanks for the log! Looks like I managed to replicate the error.

    I will keep you posted.

    Regards,

    Marcell

  • Community Member Profile Picture
    Community Member on at

    Ahhh, replicating the error... the first step in finding a solution.

    Thanks for your help.

  • Verified answer
    Marcellus Profile Picture
    Marcellus 2,735 on at

    As I said in my previous post I had the same error in build 44365.

    I installed cumulative update 18 which is build 48316 and the problem doesn't occur anymore - so my suggestion is to ask your implementer or partner to update your version to cumulative update 18 which is the most recent at the moment.

    Best Regards,

    Marcell

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