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Service | Customer Service, Contact Center, Fie...
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Scheduling tool integration

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We are currently using D365 CS for our client information and cases. We are now looking at introducing scheduling of individual client appointments (home and office) as well as groups (eg centre based respite) with about 200 staff with various skills and locations nationally. Just wondering if there are any scheduling tools that play nicely with D365 CS. We're looking at Field Services and MS Bookings but would like to throw a couple of other options in the mix to be sure we get the best solution possible. We are in health industry so also interested in MS Cloud for Healthcare which has a scheduling capability. 
Would love some good options to assess.
Thanks!
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  • Verified answer
    Leah Ju Profile Picture
    Microsoft Employee on at
    Hi partner,
    Universal Resource Scheduling is a Dynamics 365 solution that allows organizations to assign resources to jobs and tasks.
    It helps assign the best resources to jobs and tasks based on availability, skills, promised time, business units, geographies, and more.
    Admins enable scheduling for entities in Dynamics 365 applications, including custom entities.

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