web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing Module
Customer experience | Sales, Customer Insights,...
Suggested Answer

Marketing Module

(0) ShareShare
ReportReport
Posted on by MichelleMerian 32

Hi I have a few questions about this module.

Can you explain subscription list and how are they different from segments. When would I use a subscription list?

In a customer journey- Can someone assign a customer journey to someone to send out?

I have the same question (0)
  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Michelle,

    Comparison between those modules can be found in following table:(Subscription list is a type of static marketing list.)

    https://docs.microsoft.com/en-us/dynamics365/marketing/segments-vs-lists

    In short, members of segment can update constantly(e.g: a segment to query "all contacts from New York", if a contact's address city is changed to NYC, then he/she will be added to that segment.), while members of subscription list is static.

    1. You can use subscription list when you you want to send monthly or weekly newsletter to your customers.

    2. As per my understanding, it depends on From name and From address fields of marketing email:

    2744.d1.JPG

    d2.JPG

    Here is description of these fields:

    https://docs.microsoft.com/en-us/dynamics365/marketing/email-properties#set-sender-and-receiver-options

    From name: 

    By default, this is the name of the user who created the email.

    From address:

    By default, this is the email address of user who created the message.

    If you would like to set dynamic values to these fields, please refer to this section:

    https://docs.microsoft.com/en-us/dynamics365/marketing/dynamic-email-content#dynamic-values-in-to-from-name-from-address-and-reply-to-fields

    Regards,

    Clofly

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 189 Super User 2026 Season 1

#2
CU11031447-0 Profile Picture

CU11031447-0 100

#3
NeerajPawar Profile Picture

NeerajPawar 66

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans