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Business Process flow is not appearing in the create mode of a form for Mobiles and Tablets

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Posted on by Prakhar Mathur

We have custom business process flows on which there are mandatory fields on the form of opportunity entity. These are working absolutely fine in web whereas creating problems on the mobile/tablet forms. Business process flow is not at all loading when the form is at create mode. I tried debugging it by writing scripts at business process flow controls and found that Xrm.Page.ui.process and Xrm.Page.data.process is coming as null.

As fields are mandatory on the BPF, we are unable to create opportunity record from mobile and tablets.

So the question is how BPF works on mobile and tablet forms? Is this the design that has been developed by MS where BPF doesn't load on create mode but it loads correctly on update mode of the form? Or is it a bug? Or am i doing anything incorrect?

Does anybody faced the similar issue? We are working on CRM 2016 UR1 on premise version?

Any help would be really appreciated.

Thanks !!

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RE: Business Process flow is not appearing in the create mode of a form for Mobiles and Tablets

Are you still seeing this issue? I am having problems with the BPF on mobile as well. Completely disappearing when creating a new opp via mobile. on D365