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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Portal Invitation Rede...
Microsoft Dynamics CRM (Archived)

Portal Invitation Redemption Error

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Posted on by efefher

With all invitations we've created, our portal is giving us an error message saying the "Invalid Invitation Code". We are able to create the invitation, and send it using the appropriate workflow. We get the invitation on a test email account, click the link or copy/paste the URL and the portal recognizes the invitation code up to the registration for, but once we submit the form with all the fields filled out, that's when we get the "Invalid Invitation Code" error message. This is on Dynamics CRM 2016 Update 1, and Portals version 8.2.1.71.

Any help would be greatly appreciated.

InvalidInvitationCode.PNG

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  • CU18091250-0 Profile Picture
    CU18091250-0 4 on at
    Portal Invitation Redemption Error
    Thanks for information
  • Glenn.J Profile Picture
    Glenn.J on at
    RE: Portal Invitation Redemption Error

    Create an Import Template based on the Invitation entity.  Extract a list of contacts you want to send to and put those names into the Invite Contact column.  Import.  You can then bulk Send the Invites using the (work)Flow menu item.   

    Only issue is if you have duplicate Contact Names.  You'll have to create those manually.

  • Suggested answer
    beneke007 Profile Picture
    beneke007 5 on at
    RE: Portal Invitation Redemption Error

    The Fix:

    Use On demand workflow to set the Invitation Type' to Single

  • kva888 Profile Picture
    kva888 275 on at
    RE: Portal Invitation Redemption Error

    Hi,

    I am having a similar problem with group invites. Only the first contact (in the group invite) is able to redeem successfully. Although, the other contact received invitation emails - they cannot redeem successfully to register on to the portal.

    Did you / anyone find a solution redeem all invited contacts using a group invite? Am I missing something here?

    I am using the MS portal 8.3 community edition. Any insight on this would be helpful?

    Thanks.

  • Justinjose Profile Picture
    Justinjose 2,707 on at
    RE: Portal Invitation Redemption Error

    Hi efefher,

    I can see that your issue is solved. Want inform it is possible to create bulk/ group invitation by create on Demand workflow using Adxstudio Workflow Helpers:Get Random GUID and its worked for me.

    Thanks

  • Suggested answer
    Prashanth Kamasamudram Profile Picture
    Prashanth Kamasamudram 335 on at
    RE: Portal Invitation Redemption Error

    I know its too late but as per my experience , it seems like you have two environments. May be one for development and another for testing or production for example.

    Send Invitation (workflow) is responsible for sending invitation email but the url in it will be hard-coded one.

    This will not change when you move your solution to next environment and all the invitation mails generated through this workflow points to previous environment. so you are literally trying to redeem invitation of environment 2 in environment 1.

    Where as your invitation code is invalid in environment 1.

    I too had similar issue and first of all I thought its some issue with my configuration, or there is something wrong with CRM blah blah.

    Its that silly mistake which eats so much of our time, finally  I looked at URL and it was not pointing to my present environment but it was pointing to previous environment where the workflow was designed.

    Coming to solution: Well we need a way to get just domain name dynamically and concat it with rest of the part of URL. I tried {Record URL(Dynamic)(Invitation)} But, this will give you Invitation record URL.  if there is any way to get sub-string (organization name) from this url in OOB workflow then it will resolve our issue but I am not sure if there is any way to do that in OOB workflows.

  • efefher Profile Picture
    efefher on at
    RE: Portal Invitation Redemption Error

    Thanks for that. I had been trying to get the group invitations to work but I guess that doesn't work, and started creating the invites from scratch instead of from the contact.

  • Verified answer
    BusyIntelligence Profile Picture
    BusyIntelligence 560 on at
    RE: Portal Invitation Redemption Error

    I experienced the same when I created the invitations from scratch.

    However, when the invitation is created using the "create invitation" option on the contact form, the code always works for us.

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