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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Campaign Entity as a Regarding Object in Email with Template is not Working

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Posted on by 66

I have Created an Email and used a Campaign entity as my Regarding Object. However when Inserting a Global Template to the Email it doesn't populate the contents of the email. This behavior I noticed is only for Campaign entity.

Why is that so? Are Campaign Entities not supporting Email Templates?

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  • Suggested answer
    LeoAlt Profile Picture
    16,331 Moderator on at

    Hi Partner,

    I test in my instance and I found when I chose Campaign or KB Article in regarding field, I will not be able to choose any templates, they are keep loading..

    pastedimage1597300659511v3.png

    Then I tried another way, I fill in the "To" filed first with user or other entities expect KB, and then insert the template I need, finally fill in the regarding field with Campaign record, this worked well for me.

    pastedimage1597300614134v1.png

    pastedimage1597300635082v2.png

    I'll raise a ticket to Microsoft Support Team and will let you know if there is any information.

    Regards,

    Leo

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