Cleaning up Receivable Account is fun but not this fun. Let me lay the ground work
- Customer Invoice 1,145.50
- Sent in CHEQUE for 1,744.00 ( not sure why I don’t have the INVOICE for that amount ) this was not applied – ever
-New cheque was issued for 1,144.50 ( correct amount ) – DEPOSITED TO BANK
- User applied the 1,744.00 from #2 – creating remaining balance of 599.50
- User entered a negative Cash Receipt to ‘show as refund’ to customer Credit Card for 1,754.00 – extra 10.00 was for bank charges – this appears to have been done on the First Data account
- Month end was done and the applied invoice ( now fully paid was moved to HISTORY )
ISSUES
1. Cannot void the payment that are applied to HISTORICAL Invoices
2. Can not do anything with a NEGATIVE cash receipt
3. Customer has been correctly refunded the 1,754.00
4. Customer Account shows that Canyon owes the Customer 1754.00
– which is made up of 2 Payments 5128 and 4618 – in fact the customer is ZERO
To Correct - that is my QUESTION to you - I will hold off on my answer until I hear a bit from others.
