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What are the Steps to Configure Smart Matching?

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Posted on by SaiKrishnaGudluru

108

Hi,

Please help me with the steps to Set up Smart Matching...

Settings --> Administration --> System Settings --> Email (Tab) -->Checked Smart Tracking. 7752.A.jpg

^[s]*([w]+s?:[s]*)+

Please find above snap shot of the Smart Tracking, I enabled. But, seems its not working. I send an email and it creates a Case and sends auto response with Ticket#. When I replied to that mail from Outlook, after reaching that it is creating a new ticket once again.

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Faizal 545 on at

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Set "Minimum number of Recipient to match" to 2. Try again with new email.

Refer to:

https://blogs.msdn.microsoft.com/crm/2008/11/11/microsoft-dynamics-crm-email-correlation-and-smart-matching/

https://technet.microsoft.com/en-us/library/hh699705(v=crm.5).aspx

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PS 23,577 on at

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Have a look at the following:

community.dynamics.com/.../148758

technet.microsoft.com/.../hh699705.aspx

blogs.msdn.microsoft.com/.../microsoft-dynamics-crm-email-correlation-and-smart-matching

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