web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Cannot find item when ...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Cannot find item when using "Replacement item" - Return orders

(0) ShareShare
ReportReport
Posted on by Mario J. 94

Hi everybody,

I created an return order and now I want to replace one item from this order with another one. I click on "Return line"\"Replacement item" and then I am searching for the new item, but I cannot find the item when searching in "All items". The product is not stopped, retail channel + product category are correct. What could be the reason why AX is not showing me item I need. 

Thank you in advance!

BR

Mario 

I have the same question (0)
  • Suggested answer
    Charlotte X Profile Picture
    Charlotte X Microsoft Employee on at

    Hi Mario Jakovljevic,

    You need to create a replacement order.

    1. Click Sales and marketing > Common > Return orders > All return orders.

    2. Create a new return order, or select a returned order from the list to open the Return order - RMA number: %1, %2 form.

    3. Click Return line, and then select Replacement item.

    4. Select the item to replace the returned item with. Enter the item specifications, and then click Apply.

    5. Click Packing slip to generate the packing slip for the return order.

    Best Regards,

    Charlotte

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
Giorgio Bonacorsi Profile Picture

Giorgio Bonacorsi 653

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 463 Super User 2026 Season 1

#3
Syed Haris Shah Profile Picture

Syed Haris Shah 308 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP
License usage reporting (in-app and PPAC) with Entra dynamic groups

Product updates

Dynamics 365 release plans