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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / GP 2010, Navigation Pa...
Microsoft Dynamics GP (Archived)

GP 2010, Navigation Pane shortcuts disappearing when changing users

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Posted on by Sheila Ochoa 855

GP 11.00.2292, when initially logging into GP as "sa", the Home page shows all the shortcuts and folders added to the navigation pane.  If I choose to switch user ids, when logging in as the new user (sales2), the navigation pane is blank except for the Home Icon, so all the shortcuts are gone. If I switch user ids back to "sa", all the shortcuts and folders are gone, displaying ONLY the HOME icon.  

So if I switch user ids, all navigation shortcuts disappear for every user I try. This happens on multiple computers.  

If I log out and back into GP, the navigation shortcuts appear again just fine.  This only happens when switching User IDs from within GP.

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    Chris Bulson Profile Picture
    Chris Bulson Microsoft Employee on at

    I think I've seen this problem before and it was caused by a 3rd party product.  It may have actually been a 3rd party product in conjunction with having the 'Remember this Company' option box checked when logging in.

    I would see if you can reproduce the problem with 3rd parties disabled.. and\or without having the 'Remember this Company' option box checked.

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