Hi am New to CRM and am trying to Change Case Business Process Flow with a Work flow here is the Steps have Created
1. Created a Business Process Flow for cases having Four Stage ( Active, In Queue, Working On and Resolved), i deactivated the Phone to Case Process.
2. I created case subjects
3. Created a route rule for each subject to be on different Queues depending on the subject.
All this Work perfectly , The next stage is where am stuck
4. Will like to create a workflow that changes the stage of Cases ( 1 above ) as the case belongs to a Queue (a queue item)
I would be grateful if someone can help me resolve this. Thanks in advance
I like to move from the stage active to In Queue if case becomes a Queue Item
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