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Queue Lookup defaulting to Business Queues

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Posted on by Community Member Microsoft Employee

Hi

Does anyone know how to prevent the Queue Lookup from defaulting to "Business Queues"?

Steps to reproduce:

1. Open a Case

2. Click on the "Add to Queue" button

3. Select "Look Up More Records"

4. Lookup is defaulted to "Business Queues"

Thanks

David

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Community Member Microsoft Employee on at

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RE: Queue Lookup defaulting to Business Queues

Hi Mark

It is yes but setting the Default view for the Queue entity doesn't seem to have any impact. You can't deactivate this view either as it's not a public view.

Thanks

David
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TheMarkChristie 10,328 on at

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RE: Queue Lookup defaulting to Business Queues

Hi David

Is Business Queus a view? If so you would change the default view for that lookup

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