Customer experience | Sales, Customer Insights,...

Remove Contact from Suppression List if permanently blocked

(0) Share

Report

Posted on by KendraKS

Hello,

I have a contact that has reached out that they are not receiving our emails and they accidentally marked our email as spam so we are permanently blocked according to the new suppression list removal feature (see below). And I can't fix it. If the user is able to unblock us on their side, does Microsoft allow us to then remove them from the suppression list? Or does this still need to go into Microsoft as a ticket to unblock them as before?

I have the same question (0)

All responses (2)

Answers (0)

Sort by

Suggested answer

Dengliang Li Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi,

According to the official documentation.

How Customer Insights - Journeys uses suppression lists for email deliverability - Dynamics 365 Customer Insights | Microsoft Learn

Best Regards,
Dengliang Li

Was this reply helpful? Yes No
KendraKS 18 on at

Like (0)

Report
Copy link

Link copied!

Thank you for the response - so how does a customer contact request this? If after they have made sure they have unblocked as spam on their side, are we able to do it for them with a written request from them through support ticket as before?

Was this reply helpful? Yes No

Join the conversation

Community site session details

Remove Contact from Suppression List if permanently blocked

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Meet the Microsoft Dynamics 365 Contact Center Champions

Congratulations to the April Top 10 Community Leaders

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates

Community site session details

Remove Contact from Suppression List if permanently blocked

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Meet the Microsoft Dynamics 365 Contact Center Champions

Congratulations to the April Top 10 Community Leaders

Subscribe to this forum!

Select categories

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates