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Hello,
I have a customer who has overpaid in the prior quarter and now the statement shows with a BBF of ($200).
The end user posted a debit memo of $200 that usually removes the left over balance. I'm guessing because the quarter end and/or aging was done, it now shows as a $200 BBF balance and a open debit memo for $200 which do not cancel out?
Does anyone know how I should go about this?
Thank you in advance!
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André Arnaud de Cal...
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