Error Tracking Emails in D365 for Outlook Mobile App

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Posted on by Community Member Microsoft Employee

Hi,

We are currently running the latest version of D365 online and are receiving the current error when attempting to "Set Regarding" or "Track" an email from the mobile Outlook application. The error states - "We couldn't track this Email...Support Code: 2147746581 Error Code: 0x0". This functionality was working without error a few days ago and suddenly stopped working for us. Any guidance or insight would be greatly appreciated.

Thanks,

Nate Wilson

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Taras Kharchenko 100 on at

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RE: Error Tracking Emails in D365 for Outlook Mobile App

Hello

Can you try to clear the cache in Outlook for Mobile.

To do that you can follow such steps:

1. open Outlook on IPhone

2. click three lines on the top left

3. click gear icon (Settings)

4. click on account

5. on very bottom click reset account

After that Outlook will resynch data and everything should work.
Suggested answer

Dave Meier on at

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RE: Error Tracking Emails in D365 for Outlook Mobile App

Potential Solution:

Uninstalling and Re-installing the Outlook app has fixed the problem on 2 iPhones and 2 iPads.
Dave Meier on at

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RE: Error Tracking Emails in D365 for Outlook Mobile App

Hi Niraj,

We are experiencing the same problem with IOS 12.1 on iPhone and iPad.

Please advise.

Thanks,

Dave
Jay M on at

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RE: Error Tracking Emails in D365 for Outlook Mobile App

Hi Nate,

I am seeing this same issue with one of my customers as well. Using Iphone 12.1.

Same time period as you.

See attached screenshot:

If anyone has any thoughts let us know,

Jay
NirajYadav 120 on at

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RE: Error Tracking Emails in D365 for Outlook Mobile App

Hi Nate,

What's Mobile OS that you are using? Is this working fine in Outlook Desktop\OWA?

Can u share more details around error that you are getting? A screenshot with sessionid\activitiyid and OrgId will be helpful.

Feel free to send those details to me over Email(nirajy@microsoft.com) and we can take a look.

Thanks,

Niraj
Damien Rosario 20 on at

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RE: Error Tracking Emails in D365 for Outlook Mobile App

Hi Nate

Is it just for this one specific email or are you having issues with other emails (and maybe appointments)?

Might be worth supplying a screen shot of the D365 app open in Outlook of the email in question (obviously hide any identifying details).

Showing the visual may help us to assist.

Cheers

Damien