Notifications
Announcements
No record found.
Hi guys, I cannot login the mobile field service APP,
I followed this documents https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-mobile-app-user-guide
1. I did add myself as user in Bookable Resources and inside the field security profile.
2. Matched the mobile version on D365 and also publish the setting.
But still cannot login, any one can help?
Have you checked the licenses in Woodford? In D365 Advanced Settings go to Settings > Woodford > Mobile Users
PLEASE MARK VERIFIED IF HELPFUL
I checked the mobile users and my user name is in it!
Does it have a license though?
Oh! it shows unlicensed, could you tell me how to have it?
You need to assign a license to the user. That's why it wasn't working. If you don't have licenses you can get a 30 day trial. Steps are here: docs.microsoft.com/.../activate-fs-mobile-app-license.
Can you please mark my answer as verified since we now know what the issue was?
@Florida Tech, as you seem to be at the start of your journey, have you considered the new mobile app (docs.microsoft.com/.../mobile-power-app-overview )? Otherwise you invest in a technology that you need to replace next year.
Thanks Alexander, not sure why I could login this new app, but the previous app still need to wait for the license.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 45 Super User 2025 Season 2
Daniyal Khaleel 27 Most Valuable Professional
Soundari 15
