View Journal causes POS to crash

(0) Share

Report

Posted on by seminolebs

When I press F4 to view the Journal, a white box appears and the POS freezes. When I close the box, the POS crashes. This has happened before and I can't remember how we fixed it.

All responses (4)

Answers (0)

seminolebs 80 on at

Like (0)

Report

RE: View Journal causes POS to crash

Bingo! Changing the default printer did the trick.... Thanks for the help.
ToddB on at

Like (0)

Report

RE: View Journal causes POS to crash

HI seminolebs,

If this only occurs on one register is there something different about that register?

What printer is marked as the Default printer on this computer?
seminolebs 80 on at

Like (0)

Report

RE: View Journal causes POS to crash

Thanks for responding, The problem only occurs on one register. It happens in both the POS and the Manager. "Automation Error: The object invoked has disconnected from it clients".
ToddB on at

Like (0)

Report

RE: View Journal causes POS to crash

Hi seminolebs,

Does this appear every time you click F4 to view the Journal?

Does this occur on every register?

Are you able to view the journal in Manager?

_______________________________________________

Just a note that Mainstream support for Microsoft Dynamics RMS 2.0 ended on July 10, 2016; and extended support ends on 7/13/2021:

https://community.dynamics.com/rms/b/rmssupport/archive/2015/10/22/microsoft-dynamics-rms-2-0-mainstream-support-discontinuation-july-10-2016

Dynamics Retail Management System 2.0 - Microsoft Lifecycle | Microsoft Docs

This is less than 30 days from now; and you can continue using RMS after this date, but technical support will not be available.

I would recommend checking with your partner regarding what they may recommend as a replacement system after the extended support end date.