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Creating an inactivity calculation flow.

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Posted on by Muhammad Anas Naeemi

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Hello everyone,

I am using a portal for catering customer issues. The thing is that I want a flow that whenever a new issue is created by the customer and went unnoticed for 2 hours or more then the should generate mail to a particular individual indicating the issue is not viewed yet. Kindly help.

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Mahendar Pal 45,095 on at

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Hi,

You can configure SLA, where you can define your SLA terms and using workflow you can generate email.

Please check: Apply SLAs | Microsoft Learn

Dynamics 365 Service Level Agreements Actions | Microsoft Dynamics 365 And Power Platforms Blog (d365update.com)

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