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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Creating an inactivity...
Microsoft Dynamics 365 | Integration, Dataverse...
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Creating an inactivity calculation flow.

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Posted on by Muhammad Anas Naeemi 386

Hello everyone,

I am using a portal for catering customer issues. The thing is that I want a flow that whenever a new issue is created by the customer and went unnoticed for 2 hours or more then the should generate mail to a particular individual indicating the issue is not viewed yet. Kindly help. 

  • Suggested answer
    Mahendar Pal Profile Picture
    Mahendar Pal 45,095 on at
    RE: Creating an inactivity calculation flow.

    Hi,

    You can configure SLA, where you can define your SLA terms and using workflow you can generate email. 

    Please check: Apply SLAs | Microsoft Learn 

    Dynamics 365 Service Level Agreements Actions | Microsoft Dynamics 365 And Power Platforms Blog (d365update.com)

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