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I think I have been doing things incorrectly when it come to Receivables and damaged items. I have been creating a Return Sales Document and entering the damaged item into the Default Site ID of Damaged and as Type return of quantity of 1. Should I be using the last "Type" as damaged. Will this remove it from the Available field when I look the item up into the Inventory List and from the Qty On Hand and the Qty Available on the Item Maint. Screen??
TY
mary
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Hi,
If you enter the returned item as a quantity type of Return, it will not end up in the Qty on Hand or Qty Available on the Maint Screen. It will show up in the Returned quantity type field. This is true no matter which site you return it to. What might be messing you up is the method you use to create the return. Do you actually select 'Return' and the doc type on SOP entry, or do you go up to the Additional window and create a return document?
If you create a 'Return Document' via the Additional menu (which is the way it should be done IMHO), you'll need to go into the Sales Returned Quantities entry window from the Sales Item Detail window in order to change the Type. The item will not show as being On-Hand if you approach it this way.
If you have put the returned item in a quantity type that is NOT 'on-hand', it will not be available for sale.
Kind regards,
Leslie
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Almas Mahfooz
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User Group Leader
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