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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Header Status Reason f...
Microsoft Dynamics CRM (Archived)

Header Status Reason field returning null reference in Interactive Service Hub through JavaScript code

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Posted on by Bipin D365 28,985 Moderator

Hi,

We have added JavaScript where we need to hide Header Status Reason field on Case form through Javascript.

We have used below code

var statusReason_header = Xrm.Page.getControl("header_statuscode");

The above code is returning null reference in Interactive service hub. However the above piece of code is working in web client. We have placed Status Reason field on Case form Header.

Thanks

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  • Suggested answer
    Andreas Cieslik Profile Picture
    Andreas Cieslik 9,267 on at

    Hi Bipin,

    maybe this helps:

    www.magnetismsolutions.com/.../hiding-side-bar-fields-in-the-crm-2016-interactive-service-hub

    Cheers,

    Andreas

  • Bipin D365 Profile Picture
    Bipin D365 28,985 Moderator on at

    Hi Andreas,

    We have the requirement to Hide onHold(2) optionset value from Status Reason field on Case form. We are getting Null reference through Javascript. Due to this below code is not executing

    var statusReason_header = Xrm.Page.getControl("header_statuscode");

           //Hide Status Reason OnHold value from Header

           if (statusReason_header != null) {

               statusReason_header.removeOption(2);

           }

    We have also placed the same field on Body of Case form and tried below code   Xrm.Page.getControl("statuscode").removeOption(2); but this will hide OnHold optionset from Body field not from Header. Header Status Reason field would still show OnHold Optionset.

  • Verified answer
    Andreas Cieslik Profile Picture
    Andreas Cieslik 9,267 on at

    Hi Bipin,

    maybe you can workaround this with status reason transitions:

    www.preact.co.uk/.../how-to-set-dynamics-crm-status-reason-transitions

    technet.microsoft.com/.../dn660979.aspx

    and there you could leave out the on-hold status reason.

    Cheers,

    Andreas

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