web
You’re offline. This is a read only version of the page.
close
Skip to main content
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Telephony Integration ...
Microsoft Dynamics CRM (Archived)

Telephony Integration for Dynamics 365 Online

(1) ShareShare
ReportReport
Posted on by gman0104 821

Caould anybody recomend a Telephony app/ solution that is available which would support Cisco UCCX integration.? O should i be going down the Dynamics 365 Channel Integration Frameworkroute

Kind regards G

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    FLB3 Profile Picture
    FLB3 on at
    RE: Telephony Integration for Dynamics 365 Online

    AMC Technology supports both Cisco UCCX & Dynamics 365 integration with the Channel integration framework/ Unified interface apps! You  should check us out I have added a link below to a recent webinar I was on that talks about this.

    www.uctoday.com/.../microsoft-dynamics-cif

    www.amctechnology.com/.../microsoft-dynamics

  • gman0104 Profile Picture
    gman0104 821 on at
    RE: Telephony Integration for Dynamics 365 Online

    Thanks for your input Kokulan

  • Kokulan Profile Picture
    Kokulan 18,054 on at
    RE: Telephony Integration for Dynamics 365 Online

    I know not all the features of CIF (Channel Integration Framework) are released yet, but I would say since CIF supports any channel provider, sticking to CIF will be beneficial in the long run as Microsoft is investing a lot in this.

    "Bring your own channel providers into Dynamics 365. The framework allows you to embed communication widgets in the Unified Interface apps, which can communicate with Dynamics 365 using a standard API set. The framework is inherently channel-agnostic, and can be used to integrate communication widgets catering to one or many of the different channels—for example, voice, chat, and email."

    https://docs.microsoft.com/en-us/business-applications-release-notes/october18/service/customer-service-omni-channel-release-notes/channel-integration-framework

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Dynamics 365 Community Calls Return
Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft
Responsible AI policies for the Community

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Mansi Soni – Community Spotlight

We are honored to recognize Mansi Soni as our August 2025 Community…

Congratulations to the July Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
Community Member Profile Picture

Community Member 2

#2
Christoph Pock Profile Picture

Christoph Pock 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans