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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Emails Enggagement - E...
Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Emails Enggagement - Email tracking not working accurately

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Posted on by nilesh karale 132

Could anyone confirm if email engagement feature works perfectly in Dynamics 365?

I have observed that email clicked, email Opens are not getting tracked accurately.

Thanks in advanced.

  • Wahaj Rashid Profile Picture
    Wahaj Rashid 11,321 on at
    RE: Emails Enggagement - Email tracking not working accurately

    You are welcome :)

  • nilesh karale Profile Picture
    nilesh karale 132 on at
    RE: Emails Enggagement - Email tracking not working accurately

    Thank you Wahaj for your response, it helps me a lot.

  • Verified answer
    Wahaj Rashid Profile Picture
    Wahaj Rashid 11,321 on at
    RE: Emails Enggagement - Email tracking not working accurately

    Hi,

    Thank you for your query.

    The email interaction data should be considered as approximations, for example an open email event is only counted when the recipient downloads the full message (with images). This means actual number of opens could be more than the numbers recorded.

    Here is an extract from the official docs for your reference:

    pastedimage1625464061713v1.png

    https://docs.microsoft.com/en-us/dynamics365/ai/sales/email-engagement

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