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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / This check has been en...
Microsoft Dynamics GP (Archived)

This check has been entered for this customer already. RM Cash Receipts

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Posted on by Jim Lines 4

Greetings!
I've got an interesting one.  Trying to enter a cash (check) receipt for a customer and getting the message "This check has been entered for this customer already."  That check number is no where to be found.  Not only for the customer, but no where in the company database.  I've run the following queries and gotten no results.

select * from RM20101
where CHEKNMBR = '6999'

select * from RM30101
where CHEKNMBR = '6999'

I also ran a reconcile on this customer and that did not fix the problem either.  Anyone know what other tables this may be hiding in?  It's not an option for our AR department to use a variation of the check number (i.e. 06999 or 6999-1, etc.).

Thanks in advance.

Jim

 

 


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  • Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: This check has been entered for this customer already. RM Cash Receipts

    Jim, when you are done try running an historical aged trial balance for this customer to make sure no damage has been done. You may find you need to insert records to complete these transactions.

  • Jim Lines Profile Picture
    Jim Lines 4 on at
    RE: This check has been entered for this customer already. RM Cash Receipts

    OK, so I ran checklinks on that company DB in DEV and it resolved the issue.  It removed the information from the RM Apply Open, RM Distribution Work File, and RM Key File tables.  I'll run CL over the weekend.  Thanks for pointing me in the right direction Richard and have a great weekend!

  • Jim Lines Profile Picture
    Jim Lines 4 on at
    RE: This check has been entered for this customer already. RM Cash Receipts

    Well, not sure what caused this and I found that me removing the record from RM00401 did not resolve the issue.  It appears that it may have been entered at one time and applied to two invoices and then got corrupted or someone tried to remove it (who knows how).  When I look in RM20201 I see two potentially corrupt records.  The TRXSORCE is blank and the POSTED status is zero.  I'm restoring a copy of this DB to my dev environment and am going to run a checklinks on RM.  I'll let you know what happens.

    Jim

  • Verified answer
    Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: This check has been entered for this customer already. RM Cash Receipts

    Any clue what caused this? Did someone start a transaction and then back out? Please be so kind as to mark this question as Answered.

  • Jim Lines Profile Picture
    Jim Lines 4 on at
    RE: This check has been entered for this customer already. RM Cash Receipts

    Richard,

    That was it! Cleared it out and can now enter the check # without error.  Many thanks!

    Jim

  • Verified answer
    Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: This check has been entered for this customer already. RM Cash Receipts

    I would look in the RM00401(RM Key Master) table.

  • Jim Lines Profile Picture
    Jim Lines 4 on at
    RE: This check has been entered for this customer already. RM Cash Receipts

    Richard,

    Thanks for your response.  I double checked and it's not in the Open or Work Inquiry. I've pretty much queried all of the RM tables too. Ugh!

    Jim

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: This check has been entered for this customer already. RM Cash Receipts

    Have your checked any unposted cash receipt batches? Do an inquiry for this customer and see if you see this check in open status. Inquiry->Sales->Transactions by Customer.

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