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Customer experience | Sales, Customer Insights,...

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Posted on by Naveen Ganeshe

3,397 User Group Leader

Hello Community,
We are using Sales Accelerator for managing sequences and we don't want to track the OOO replies as it triggers the next sequence. How can we prevent this?
Any help is appreciated

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Ray 1,537 on at

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I am not familiar with Sales Accelerator.
But I know how to identify an OOO reply email in Dynamics, and this can be done by plugin, not sure if you can use plugin before process with Sales Accelerator.

You can use the InternetMessageHeaders attribute in the Email table to identify the OOO reply.

InternetMessageHeadersis a JSON string like this:
OOO reply from Gmail looks like this:

from outlook:

Refer Link:
Identify Automatic Replies

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