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Escalation Case.

Posted on by 30

HI ALL, 

I wish to setup the escalation for all cases. Could you advise the way that we can do it on CRM? 

Thanks 

  • Verified answer
    Nya Profile Picture
    Nya 29,056 on at
    RE: Escalation Case.

    Hi,

    Here is a tutorial about escalating cases which you can refer to:

    Escalating Cases in D365 Customer Service – Dynamics 365 Talk (d365goddess.com)

  • Bipin D365 Profile Picture
    Bipin D365 28,964 Super User 2024 Season 1 on at
    RE: Escalation Case.

    Hi,

    Dynamics CRM Case form already has IsEscalated field on the form which is of Two option field.

    You could utilize this field to setup escalation for your cases. You can also setup Email notification when this field value is Yes to the user who you want to notify.

    CR17.PNG

    Please mark my answer verified if this is helpful!

    Regards,

    Bipin Kumar

    Follow my Blog: xrmdynamicscrm.wordpress.com/

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