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HI ALL,
I wish to setup the escalation for all cases. Could you advise the way that we can do it on CRM?
Thanks
Hi,
Dynamics CRM Case form already has IsEscalated field on the form which is of Two option field.
You could utilize this field to setup escalation for your cases. You can also setup Email notification when this field value is Yes to the user who you want to notify.
Please mark my answer verified if this is helpful!
Regards,
Bipin Kumar
Follow my Blog: xrmdynamicscrm.wordpress.com/
Here is a tutorial about escalating cases which you can refer to:
Escalating Cases in D365 Customer Service – Dynamics 365 Talk (d365goddess.com)
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