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We are using CRM 2013 on Premise. I was testing mailbox setup with the "Automatically create records in CRM" checked (for a short time).
This had created thousands of contact records in CRM for each contact in my outlook.
While deleting these (5000+) through a system job, I have also deleted some contacts (about 50) I have imported to CRM at one stage and the related records (cases etc).
I can see the deleted cases and other related records in the Audit Summary View.
Can I please know what is the best way to restore these records from the Audit summary view? Is there a reliable tool like XRMToolBox or CRM snapshot Recycle bin that has been tested with CRM 2013 you can recommend?
Also, can I know why/how did CRM create thousands of contacts for each outlook contact? also they started to appear in the contacts drop down lists only after a some time I tested the mailboxes.
I checked the duplication rules and there were none published for contacts, - is this the only reason?
Thanks in advance for your help!
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