National Accounts and returns not available to parent company.

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Posted on by Richard Wheeler

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Client has a parent/child relationship setup. Child placed a sales orders and then does a return. The return is sitting on the child's account but does not appear on the parent's account to be applied to other open invoices. Is the only fix to issue a debit memo to the child and then a credit memo to the parent?

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L Vail 65,271 on at

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Richard,

I have also run into this problem and did what you suggested to clear it up.

Leslie

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Isaac Olson on at

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Hello,

Yes, your process is correct. Credit documents from child cannot be applied to debit documents of the parent.

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