web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Do I need Tracking con...
Customer experience | Sales, Customer Insights,...
Answered

Do I need Tracking consent to collect Insights?

(0) ShareShare
ReportReport
Posted on by JDG 58
Hi all,
 
We're transitioning to Journeys but still use the Outbound forms due to missing functionalities in Journeys forms. My colleague reports a lot less data on open rates with emails send through Journeys and click through rates. Since we use Outbound forms, we're not collecting contact point consents. Might this be the issue? That we need to collect Tracking consents?
 
Thanks for your insights!
I have the same question (0)
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    That's probably why.
    --As of December 2022, consent enforcement for real-time journeys for contacts was changed to require opt-in for emails sent using the restrictive consent enforcement model.
    --If the purpose has a "Restrictive" enforcement model, the email is sent only if the email address explicitly opts into receiving the message.
    Please refer to the following link for more details:
    More information:
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 164 Super User 2026 Season 1

#2
Jimmy Passeti Profile Picture

Jimmy Passeti 51 Most Valuable Professional

#3
NeerajPawar Profile Picture

NeerajPawar 42

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans