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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Outlook contact duplic...
Microsoft Dynamics CRM (Archived)

Outlook contact duplication without the plugin

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Posted on by Ed Cubbage 75

Hello,

I have a user, perhaps more, that has provided evidence of Contact replication. I had heard this may happen when synchronizing via the Outlook plugin, but we are not running the plugin. I have 30+ users, most of them mac users, and expect they will be reaching out soon. Two Questions:

1. As we are not using the Outlook Plugin, can this be reversed?

2. Will my mac users experience the same issue?

Thank you,

Ed Cubbage

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  • Jason M. Cosman Profile Picture
    Jason M. Cosman 5,234 Moderator on at

    Hey Ed;

    Just to be clear the person who has duplicate contacts; they aren't using the outlook addon for CRM? If this is the case it's very strange that they would be seeing duplicates.

  • Verified answer
    Ed Cubbage Profile Picture
    Ed Cubbage 75 on at

    Inbound, Outbound and Appts, Tasks, and Contacts are set as Server Side Synch.

    CRM is synchronizing with the Outlook server and since there is no exact match, it is creating a new contact. I believe if the user purges, or merges, his Outlook Contacts, that will resolve the replicated contacts since the synchronization is not occurring the other way. Did I answer my own question?

    Thanks!

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