web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

Configuration Wizard won't run

(0) ShareShare
ReportReport
Posted on by 395

I'm trying to change an organization on the Outlook client for a user on CRM Online, but when I try and launch the Configuration wizard I get the following error:

"Problem communicating with the Dynamics CRM server"

I tried uninstalling and re-installing the client but that didn't help.

*This post is locked for comments

I have the same question (0)
  • Muhammad Adeel Javaid Profile Picture
    5,580 on at

    Go to CRM Deployment Manager on the CRM server and right clicked on Microsoft Dynamics CRM and click properties.

    Set all addresses to exampledns.exampledomain.com:80

    Then go back to Outlook and try

    See if this works for you.

  • nixcott Profile Picture
    395 on at

    My apologies, I should've mentiond that this is a Dynamics Online implementation, not an on-premise.

  • Muhammad Adeel Javaid Profile Picture
    5,580 on at

    For CRM Online firewall might also be blocking the webservices which will cause that message. The way to test this is to log into CRM -> Go to Settings -> Go to Customizations. Then Click on Developer Resources.

    Click on each of the Web Services. If it fails then you know its a firewall problem and not a CRM problem.

    dev.crm.dynamics.com/.../Discovery.svc

    xxx.api.crm.dynamics.com/.../Organization.svc

    xxx.crm.dynamics.com/.../OrganizationData.svc

  • Suggested answer
    Muhammad Adeel Javaid Profile Picture
    5,580 on at

    This might also be helpful for you if this is a problem due to the failure of authentication. When you click on view log you will be able to see the exact problem its encountering.

    weblogs.asp.net/.../there-is-a-problem-communicating-with-the-microsoft-dynamics-crm-server-outlook-2010-through-vpn-system-servicemodel-faultexception-the-request-for-security-token-could-not-be-satisfied-because-authentication-failed.aspx

  • AmitV Profile Picture
    135 on at

    Please answer the below questions:

    1. What version of SQL CE is your machine installed with? Is it SQL CE 3.5 or 4.0. You can check this from Control Panel

    2. Is your machine a terminal server or a normal client machine?

  • nixcott Profile Picture
    395 on at

    this machine doesn't have SQL CE installed at all as far as I can tell. It is not a terminal server, but a normal client.

  • nixcott Profile Picture
    395 on at

    Those seem to work just fine. No errors when they're clicked.

  • AmitV Profile Picture
    135 on at

    If your machine is not showing any SQL Server Compact edition installed, then its a strange thing because it is the prerequisite for Microsoft Dynamics CRM for Outlook to install.

    Please follow the below steps:

    1.Install SQL Server CE 4.0. To do this, visit the following Microsoft website:

    www.microsoft.com/.../details.aspx

    Notes-

    + This step requires elevated permissions.

    + In SQL Server CE 4.0, 64-bit clients do not have to install the 32-bit version.

    2.Add the following XML code under the configuration element in the CrmClient{14B13B7A-CA08-40bd-AC60-8C45367E807C}.config file that is located in the Program Files\MSCRM\Client folder:

    <runtime>

    <assemblyBinding xmlns="urn:schemas-microsoft-com:asm.v1">

      <dependentAssembly>

         <assemblyIdentity name="System.Data.SqlServerCe" publicKeyToken="89845dcd8080cc91" culture="neutral" />

         <bindingRedirect oldVersion="3.5.1.0"

         newVersion="4.0.0.0"/>

      </dependentAssembly>

    </assemblyBinding>

    </runtime>

    Notes-

    + This step requires elevated permissions.

    + Make sure that you add this code before the </configuration> tag.

    3.Additionally, there is a second configuration file that the configuration wizard calls. The file is named Microsoft.Crm.Application.Outlook.ConfigWizard.exe.config, and the file is located in the C:\Program Files\Microsoft Dynamics CRM\Client\ConfigWizard folder:

    <configuration>

     <startup>

       <supportedRuntime version="v4.0.30319" />

     </startup>

     <runtime>

       <assemblyBinding xmlns="urn:schemas-microsoft-com:asm.v1">

         <probing privatePath="..\bin"/>

         <dependentAssembly>

           <assemblyIdentity name="System.Data.SqlServerCe"

           publicKeyToken="89845dcd8080cc91"

           culture="neutral" />

           <bindingRedirect oldVersion="3.5.1.0"

           newVersion="4.0.0.0"/>

         </dependentAssembly>

       </assemblyBinding>

     </runtime>

     <system.net>

       <defaultProxy useDefaultCredentials="true" />

     </system.net>

    </configuration>

    4.Delete all SDF files in the %localappdata% and %appdata% folders.

    List of databases in CRM

    - %LocalAppData%\Microsoft\MSCRM\Client

    - CrmCache.sdf

    - {Guid}[true|false].sdf

    - %AppData%\Microsoft\MSCRM\Client

    - EmailCache.sdf

    - OutlookSyncCache.sdf

    Verification steps

    To verify that you applied the resolution correctly, follow these steps:

    1.Start Outlook after you perform all the steps from earlier in the "Resolution" section.

    2.Make sure that the Microsoft Dynamics CRM plug-in starts correctly.

    3.Start the Process Explorer tool. To download Process Explorer, visit the following Microsoft website:

    technet.microsoft.com/.../bb896653.aspx

    4.Find the Outlook.exe process, and then double-click it.

    5.Select the .NET Assemblies tab, and then expand AppDomain: SharedDomain if it is not expanded already.

    6.Find System.Data.SqlServerCe in the list. Make sure that the path contains the following version of SQL Server CE:

    C:\windows\assembly\GAC_MSIL\System.Data.SqlServerCe\4.0.

    Note If the path contains SQL Server CE 3.5.1.0, assembly redirection will not work.

  • nixcott Profile Picture
    395 on at

    This user has successfully used the CRM Outlook client in the past. The only thing which has changed is that the organization he needs to connect to has changed. The only thing preventing me from doing that is running the configuration wizard which claims it cannot connect to the server.

    I don't know if it makes a difference, but the user is on Windows XP Professional and Outlook 2007.

  • Muhammad Adeel Javaid Profile Picture
    5,580 on at

    Dear Nixcott did you check the firewall and authentication settings I referred to yesterday?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans