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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / While Case Creation gi...
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While Case Creation giving error -Exception occured in SLAInstance management custom action

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Posted on by Smita B 5
I am getting error while saving the Case - 

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Exception Message: Exception occured in SLAInstance management custom action : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: ServiceLevelAgreement::SLAInstanceService::Runtime:InvokeActionFlowOnInstanceStatusUpdate: Action failed for workflow with Id b2d0fe65-440a-ec11-b6e6-000d3adcdf82 of SlaItemId b1d0fe65-440a-ec11-b6e6-000d3adcdf82 Exception : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Modern Flow 'b2d0fe65-440a-ec11-b6e6-000d3adcdf82' is not valid for ExecuteWorkflow.  Please select a Flow that triggers whenever a Common Data Service entity is created, updated, or deleted. (Fault Detail is equal to Exception details: 
ErrorCode: 0x80060476
Message: Modern Flow 'b2d0fe65-440a-ec11-b6e6-000d3adcdf82' is not valid for ExecuteWorkflow.  Please select a Flow that triggers whenever a Common Data Service entity is created, updated, or deleted.
TimeStamp: 2023-11-22T14:13:11.1961926Z
--
Exception details: 
ErrorCode: 0x80060476
Message: Modern Flow 'b2d0fe65-440a-ec11-b6e6-000d3adcdf82' is not valid for ExecuteWorkflow.  Please select a Flow that triggers whenever a Common Data Service ... (Fault Detail is equal to Exception details: 
ErrorCode: 0x80040265
Message: ServiceLevelAgreement::SLAInstanceService::Runtime:InvokeActionFlowOnInstanceStatusUpdate: Action failed for workflow with Id b2d0fe65-440a-ec11-b6e6-000d3adcdf82 of SlaItemId b1d0fe65-440a-ec11-b6e6-000d3adcdf82 Exception : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Modern Flow 'b2d0fe65-440a-ec11-b6e6-000d3adcdf82' is not valid for ExecuteWorkflow.  Please select a Flow that triggers whenever a Common Data Service entity is created, updated, or deleted. (Fault Detail is equal to Exception details: 
ErrorCode: 0x80060476
Message: Modern Flow 'b2d0fe65-440a-ec11-b6e6-000d3adcdf82' is not valid for ExecuteWorkflow.  Please select a Flow that triggers whenever a Common Data Service entity is created, updated, or deleted.
TimeStamp: 2023-11-22T14:13:11.1961926Z
--
Exception details: 
ErrorCode: 0x80060476
Message: Modern Flow 'b2d0fe65-440a-ec11-b6e6-000d3adcdf82' is not valid for ExecuteWorkflow.  Please select...).
ErrorCode: -2147220891
HexErrorCode: 0x80040265
ErrorDetails: 
    OperationStatus: 0
    SubErrorCode: -2146233088
    Plugin: 
        PluginTrace: [Microsoft.Dynamics.SLAManagement.Plugins: Microsoft.Dynamics.SLAManagement.Plugins.ManageSLAInstancesonTargetEntityCUD]
[494f72d3-fbfa-e911-a81e-000d3a6ed79d: Microsoft.Dynamics.SLAManagement.Plugins.ManageSLAInstancesonTargetEntityCUD: Manages the sla kpi instances for the target entity]
Starting sync workflow 'ManageSLAInstances', Id: 7bb312cc-27ff-ec11-82e5-0022489ae037
Sync workflow 'ManageSLAInstances' completed successfully
Entered Microsoft.Dynamics.SLAManagement.Plugins.ManageSLAInstancesonTargetEntityCUD.Execute(), Correlation Id: f18bf60e-bd3b-40cd-bfa6-2e5aabb605c1, Initiating User: fb7e971d-1968-ee11-9ae7-0022489a997b
Exiting Microsoft.Dynamics.SLAManagement.Plugins.ManageSLAInstancesonTargetEntityCUD.Execute(), Correlation Id: f18bf60e-bd3b-40cd-bfa6-2e5aabb605c1, Initiating User: fb7e971d-1968-ee11-9ae7-0022489a997b
    
    [Microsoft.Dynamics.SLAManagement.Plugins: Microsoft.Dynamics.SLAManagement.Plugins.PostOperationCreateServiceLevelAgreementInstance]
    [bb9ee80a-2a15-4922-ad04-c220150cfed2: Post operation on SLAKPIInstance Update]
    Entered Microsoft.Dynamics.SLAManagement.Plugins.PostOperationCreateServiceLevelAgreementInstance.Execute(), Correlation Id: f18bf60e-bd3b-40cd-bfa6-2e5aabb605c1, Initiating User: eb6e0ae1-3221-e811-a95b-000d3ab44020
    Exiting Microsoft.Dynamics.SLAManagement.Plugins.PostOperationCreateServiceLevelAgreementInstance.Execute(), Correlation Id: f18bf60e-bd3b-40cd-bfa6-2e5aabb605c1, Initiating User: eb6e0ae1-3221-e811-a95b-000d3ab44020
    
        
        [Microsoft.Crm.ObjectModel: Microsoft.Crm.Extensibility.InternalOperationPlugin]
        [46f6cf4c-14ae-4f1e-98a1-eae99a37e95c: ExecuteWorkflowWithInputArguments]      
TraceText: 
    [Microsoft.Dynamics.Service.Plugins: Microsoft.Dynamics.Service.Plugins.PostOperationIncidentUpdateEntitlement]
    [a468c44e-c204-e711-80ca-02155dc812c3: Post-operation update entitlement for incident]
    Entered Microsoft.Dynamics.Service.Plugins.PreOperationIncidentUpdate.Execute(), Correlation Id: f18bf60e-bd3b-40cd-bfa6-2e5aabb605c1, Initiating User: fb7e971d-1968-ee11-9ae7-0022489a997b
    Exiting Microsoft.Dynamics.Service.Plugins.PreOperationIncidentUpdate.Execute(), Correlation Id: f18bf60e-bd3b-40cd-bfa6-2e5aabb605c1, Initiating User: fb7e971d-1968-ee11-9ae7-0022489a997b
    Entered Microsoft.Dynamics.Service.Plugins.PreOperationIncidentUpdateEntitlement.Execute(), Correlation Id: f18bf60e-bd3b-40cd-bfa6-2e5aabb605c1, Initiating User: fb7e971d-1968-ee11-9ae7-0022489a997b
    Exiting Microsoft.Dynamics.Service.Plugins.PreOperationIncidentUpdateEntitlement.Execute(), Correlation Id: f18bf60e-bd3b-40cd-bfa6-2e5aabb605c1, Initiating User: fb7e971d-1968-ee11-9ae7-0022489a997b
    Entered Microsoft.Dynamics.Service.Plugins.PostOperationIncidentUpdateEntitlement.Execute(), Correlation Id: f18bf60e-bd3b-40cd-bfa6-2e5aabb605c1, Initiating User: fb7e971d-1968-ee11-9ae7-0022489a997b
    Exception: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Exception occured in SLAInstance management custom action : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: ServiceLevelAgreement::SLAInstanceService::Runtime:InvokeActionFlowOnInstanceStatusUpdate: Action failed for workflow with Id b2d0fe65-440a-ec11-b6e6-000d3adcdf82 of SlaItemId b1d0fe65-440a-ec11-b6e6-000d3adcdf82 Exception : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Modern Flow 'b2d0fe65-440a-ec11-b6e6-000d3adcdf82' is not valid for ExecuteWorkflow.  Please select a Flow that triggers whenever a Common Data Service entity is created, updated, or deleted. (Fault Detail is equal to Exception details: 
    ErrorCode: 0x80060476
    Message: Modern Flow 'b2d0fe65-440a-ec11-b6e6-000d3adcdf82' is not valid for ExecuteWorkflow.  Please select a Flow that triggers whenever a Common Data Service entity is created, updated, or deleted.
    TimeStamp: 2023-11-22T14:13:11.1961926Z
    --
    Exception details: 
    ErrorCode: 0x80060476
    Message: Modern Flo... (Fault Detail is equal to Exception details: 
    ErrorCode: 0x80040265
    Message: Exception occured in SLAInstance management custom action : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: ServiceLevelAgreement::SLAInstanceService::Runtime:InvokeActionFlowOnInstanceStatusUpdate: Action failed for workflow with Id b2d0fe65-440a-ec11-b6e6-000d3adcdf82 of SlaItemId b1d0fe65-440a-ec11-b6e6-000d3adcdf82 Exception : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Modern Flow 'b2d0fe65-440a-ec11-b6e6-000d3adcdf82' is not valid for ExecuteWorkflow.  Please select a Flow that triggers whenever a Common Data Service entity is created, updated, or deleted. (Fault Detail is equal to Exception details: 
    ErrorCode: 0x80060476
    Message: Modern Flow 'b2d0fe65-440a-ec11-b6e6-000d3adcdf82' is not valid for ExecuteWorkflow.  Please select a Flow that triggers whenever a Common Data Service entity is created, updated, or deleted.
    TimeStamp: 2023-11-22T14:13:11.1961926Z
    --
    Exception ...)., Correlation Id: f18bf60e-bd3b-40cd-bfa6-2e5aabb605c1, Initiating User: fb7e971d-1968-ee11-9ae7-0022489a997b
    Exiting Microsoft.Dynamics.Service.Plugins.PostOperationIncidentUpdateEntitlement.Execute(), Correlation Id: f18bf60e-bd3b-40cd-bfa6-2e5aabb605c1, Initiating User: fb7e971d-1968-ee11-9ae7-0022489a997b
    
        PII Removed. Length: 1691
Activity Id: 51669d65-19a0-4866-9190-4e6ecc14916a
/
Can someone please help me here.
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  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    While Case Creation giving error -Exception occured in SLAInstance management custom action
    Hi,
     
    We analyzed your error messages and found that the following messages appear frequently .
     
    "Modern Flow 'b2d0fe65-440a-ec11-b6e6-000d3adcdf82' is not valid for ExecuteWorkflow. Please select a flow that is triggered when a Universal Data Service entity is created, updated or deleted.".
     
    So we think the problem might be due to this Flow. May I ask you if this Flow with ID b2d0fe65-440a-ec11-b6e6-000d3adcdf82 is out of the box or is it customized by you?
     
    These are just my personal judgment, if this issue has affected your business, we recommend you to seek Microsoft technical support using the link below.
    https://admin.powerplatform.microsoft.com/support
     
     
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

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