Skip to main content



No record found.

Dynamics 365 Community / Forums / Commerce forum / D365 Call Center User ...
Commerce forum

D365 Call Center User needs to be Associated to more than 1 call center

Posted on by 3
Hello Community members: 
We have a customer scenario where the customer has Multiple Call Centers set up in D365F&O for their multiple brands and wants their Customer Service Reps to be associated with all of the call centers so that they can take phone orders for all of their Brands. 
Out of the box, this is not possible, as MSFT does not allow adding a user in more than 1 Call Center. Are there any workarounds or customization suggestions that can help achieve this functionality? 

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .


André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 287,696 Super User

Martin Dráb Profile Picture

Martin Dráb 225,490 Super User

nmaenpaa Profile Picture

nmaenpaa 101,148


Featured topics

Product updates

Dynamics 365 release plans