Unexpected error

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Posted on by Samuel Boulanger

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Hi,

We just provisioned a new trial environment for CI and wherever I try to add a data source I got this error message:

Unexpected error (Session ID: aed631a9-9316-46b4-8c95-8008dc7a6703)

Any ideas?

Regards

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Community Member on at

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Hi Samuel,

You can refer following link to add data sources to CI：

Hero Insights: Adding Data Sources to Customer Insights - Kylie Kiser

Or you can create a new trial environment.

Regards,

Leah Ju

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nicseitz 40 on at

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Hey,

When I came across this issue I set everything up for the trial environment in "incognito" or used Firefox. It will not connect to your work or personal data. It allowed me to go through all the steps seamlessly.

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Samuel Boulanger 572 on at

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Hi Leah,

Thank you for your answer. I'm able to connect to different data sources using another trial environment but not this one. I don't think that the issue comes from the process but from the environment itself.

Since we set up the trial on our production environment, I cannot create another one unfortunatly. It was created as a trial while waiting for the production licenses.

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Samuel Boulanger 572 on at

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Hi Nicseitz,

Thank you for your answer. Unfortunately, I just tested in incognito mode and with firefox without succes.

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John Wiese on at

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You could try either of the following:

1. You could try and reset the environment. The account listed as "Admin (Owner)" on the Admin -> Permissions page can do this. Simply click on the environment name in the top right, then click the vertical ellipsis and choose Reset.

2. You could create a trial with a different user account in your tenant. We allow up to 10k users to create trials in one tenant.

3. Like #2 you could delete your environment then create a new one.

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nicseitz 40 on at

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If you are comfortable, Let me know your email. I have great documentation on this.

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Aditya Kuppa 320 on at

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Hello Samuel, are you getting this error whenever you try to create a data source using "Import Data" option ? If so, it could be because of the permissions you may have on that specific environment. We can help you fix the issue however, can you please send an image on where exactly is this issue coming up?

Thank you!

Aditya Kuppa

Customer Insights team

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Samuel Boulanger 572 on at

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Hi Aditya,

Yes it happens when using any connectors in the "Import data". Do you have any documentation on what are the security requirement to use those connectors?

Here's an example with the text/csv.

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Bill Ryan 8 on at

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Samuel, I know this probably isn't much help but Trial environments are very buggy. I spin them up a lot and I've run into this quite a bit. Just now, I went ahead and tried to connect using the exact info you had there (I used Sandbox of a commercial instance). The UI is slightly different which is normal, but I was able to connect using two different environments. If you're not that far into this, and if you're getting this error with all of the attempts to create a new connection, my suggestion is either spin a new one up, or wait an hour or so, (unless you already have) - if this was a Prod or Sandbox I'd never suggest something this trivial but having wasted countless hours with trials only to find nothing worked, this I'd personally look to another one.

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Samuel Boulanger 572 on at

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Hi Bill,

Thank you for your answer. I'll probably end up doing that if I can't fix it quickly but after the comments of Aditya I'm wondering if it's not security-related.

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