Customers deleted in F&O but remains in POS

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Posted on by Leemor1975

We had several duplicate customers loaded in F&O through data management. Since the duplicates didn't have any transactions against them, we were able to delete them from F&O. However the duplicate customers made it to the channel database and still remain in POS. The duplicates don't show a Customer ID in POS. We need guidance deleting these customer in POS:

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Shafeeque P. 6,533 Moderator on at

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Try pushing either 1010 full sync to wipe all the data completely and reinsert fresh copy. If you still see them, confirm if you have removed data from all dependent tables(dirparty,DirAddressBookParty etc..) and not just Custtable. The easiest way to hide a customer from retail POS is to remove the customer from all the store address books.

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Leemor1975 37 on at

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Hi Shafeeque,

Thanks for the reply. We are running 1010 after each delete. It only removes the customer number from the customer in POS. All the other customer data remains intact. So your idea about dependent tables may be on the right track. I'm not sure how to delete data from dependent tables without access to the backend. The only way I know how to delete a customer is by deleting it from All Customers:

Is there a better way to delete a customer or a way to delete the dependent tables?

Thank you,

Darin

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Shafeeque P. 6,533 Moderator on at

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If the data is not getting deleted from other tables when you delete the customer, it could be a bug.

Are you running 1010 from Distribution schedule(incremental) screen or channel database(Full Sync) screen ?

The other alternative you can try is to remove all the address book listing from customer account before deleting them. Make sure that you uncheck each address book instead of selecting all and backspace.

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Leemor1975 37 on at

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Shafeeque -

That did the trick. Delete the address book first and then doing the full sync (no incremental) worked.

Thanks!

Darin

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