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Service | Customer Service, Contact Center, Fie...
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Calculated Field Auto Update

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Posted on by 50

Hi All,

So I have 3 fields:

1. Access Control - No. Doors (Whole Number)

2. Access Control - Budget Inclusive Hours (Whole Number)

3. Access Control - Calculated Contract Price (Calculated Currency Field)

The calculated currency field is working as planned but only on-save of the form, Is there any way to get the calculated currency field to run on-change of fields 1 and 2?

Thanks,

Aidan

I have the same question (0)
  • LuHao Profile Picture
    40,892 on at

    Hi AidanM,

    Unfortunately, the calculated fields are only updated when the record is saved.

    If you want to update the field when the field is changed, then you can only use Javascript or business rules.

  • Suggested answer
    Liliana Reis Profile Picture
    Microsoft Employee on at

    Hi Aidan,

    You can perform a Business Rule for the field 1 and field 2, in this way the Business Rule will be triggered onChange of the field.

    For example if you have a custom field (Whole number), you just need to open the field and go to Business rule and create your logic to have this SUM.

    pastedimage1592220067580v1.png

    I tested in my Vanilla and I was able to get the field updated automatically after change one of the fields.

    Otherwise, you can use as well a JS triggered onChange event of the field.

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