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D365 Expense Mobile App - Installation virtual entity error

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Posted on by Shailee Shah 80
Error: 

msdyn_ExpenseMobileAnchor

NotProvided
Unable to sync metadata for entities: 'mserp_trvexpmobileunattacheddocumententity, mserp_trvexpmobileattacheddocumententity'. Ensure the entities are available in data source: 'Finance and Operations Virtual Data Source Configuration'.
 
Hi,
 
I am trying to install D365 Expense Mobile App and I am getting above mentioned error.
I have done some analysis on the error, and found that these entities are actually not their in datasource. Any Idea how can I get these entities.
D365 F&O version
Installed product version : 10.0.35 (10.0.1627.92)Installed platform version : Update59 (7.0.6972.126)
 
Thanks In Advance.
Categories:
Integration with Other Products
Mobile Apps
  • Suggested answer
    TB-10052306-0 Profile Picture
    TB-10052306-0 6 on at
    D365 Expense Mobile App - Installation virtual entity error
    Hello,
     
    We were also running into this issue when trying to install Mobile expense app.
     
    The solution for us was to take the most recent .37 F&O Quality Update for the environment via LCS. With mobile just hitting GA recently, it seems the mserp_mobile entities were not OOB and needed to get installed from a MSFT package. 
     
    Once the QU is in place, run "Refresh Target Entity List" in F&O. This can be found in Data Management > Framework Parameters > Entity Settings.
     
    If the refresh entity list batch job doesn't run (sits in "Waiting" status), make sure your batch service is running in the environment. This can be done by logging into the CHE, opening Services application, and running the service "Microsoft Dynamics 365 Unified Operations: Batch Management Service."
     
    Hopefully this is helpful - the documentation is thin at this point, but this resolved the issue for us. 
     
    Best of luck!
  • fshaikh Profile Picture
    fshaikh 170 on at
    D365 Expense Mobile App - Installation virtual entity error
    Hi, 
     
    I have the same issue. Although my errored entities are different.
    What is the solution of this? 
     
     
  • Community member Profile Picture
    Community member 2 on at
    D365 Expense Mobile App - Installation virtual entity error
    Hello,
     
    Have you been able to find any answers here? I'm struggling here too, even with the strong help of @Rudy... :)
     
    Thanks,
    Regards,
     
     
  • RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    D365 Expense Mobile App - Installation virtual entity error
    Hi,
     
    Based on your description of the issue, our team found that your issue is related to Dynamics 365 FO.
    We recommend you to ask this question in the Dynamics 365 Finance forum, where your problem will be noticed by many experts in the field and you will get a more effective solution.
    The link to the forum is as follows
    https://community.dynamics.com/forums/thread/?groupid=5b012a23-c24f-46fc-bfb6-45a1c401d526
     
     
    Best Regards,
    Rudy Zhang

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